Surbhi Daga
Sr. Delivery Manager
Summary
Forward-thinking Sr. Delivery Manger equipped to handle large-scale team and projects. Proficient in delivering SaaS based GenAI & Conversational AI solutions for clients across globally. Proven track record in Agile project management, team leadership, managing cross-functional teams and client engagement.
Overview
8
8
years of professional experience
Work History
Sr. Delivery Manager
Yellow.ai
03.2024 - Current
- Doing Portfolio Governance across APAC, EMEA & LATAM by managing 50+ projects.
- Reduced client escalations through proactive risk management and effective communication strategies.
- Increased overall project success by tracking key performance indicators, identifying trends, and proactively addressing issues that could impact delivery timelines.
- Established geographically dispersed teams, overcoming challenges related to time zones, language barriers, and cultural differences.
Delivery Manager
Yellow.ai
1 2022 - 02.2024
- Delivered $1M+ ARR doing successful project delivery in last financial yr 2023-2024.
- Conducted workshops for client onboarding, platform understanding, and alignment of capabilities with business needs
- Effectively communicate with stakeholders at all organizational levels, facilitating participation in multi-functional teams
- Track customer experience and satisfaction along with ROI and account expansion scope.
Sr. Business Analyst
Yellow.ai
07.2020 - 12.2021
- Defined business requirements, created conversation and integration design documents, BRD, and timelines
- Developed custom dashboards to present performance and analytics to stakeholders
- Led review of test scenarios and conducted UATs to ensure high-quality deliverables
- Collaborated effectively with cross functional geographical teams on regular basis for project progress, planning & reviews.
Business Analyst
I Heart Homez
12.2017 - 06.2020
- Transformed home decor startup into e-commerce platform offering Interior Design, Decor Products, and Styling Solution.
- Analyzed business processes and defined requirements, contributing to successful second release of e-commerce website
- Collaborated with cross-functional design teams to enhance user experience and overall functionality.
Software Developer
Mahindra Comviva Tech Ltd
08.2016 - 11.2017
- Contributed to spring boot application with RESTFul web services for party onboarding information maintenance.
- Developed new UI modules using Angular2 for mobiquity® money product.
Education
Bachelor Of Technology - Information Technology -
Manipal Institute Of Technology
Manipal, Karnataka 01.2012 - 2016.04
Skills
Project Management
Stakeholder Management
Communication
Leadership
Customer Success
Communication
Recognition
- Won the Spot Award for outstanding contribution 3yrs in a row at Yellow.ai
- Yellow.ai was recognized as an Excellent Partner by CX Head & Team of JD.ID (A member of the Fortune 500) for the Customer Support Chatbot driven by me
Timeline
Sr. Delivery Manager
Yellow.ai
03.2024 - Current
Sr. Business Analyst
Yellow.ai
07.2020 - 12.2021
Business Analyst
I Heart Homez
12.2017 - 06.2020
Software Developer
Mahindra Comviva Tech Ltd
08.2016 - 11.2017
Bachelor Of Technology - Information Technology -
Manipal Institute Of Technology
01.2012 - 2016.04
Delivery Manager
Yellow.ai
1 2022 - 02.2024
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