Aaradhana Joshi

• Medication Management – Administer prescribed medications, monitor health

conditions, and assist with medical appointments.

• Mobility Support – Assist with walking, transferring, and using mobility aids to

ensure safety and prevent falls.

• Meal Preparation & Nutrition – Plan, prepare, and serve meals according to

dietary needs and preferences.

• Housekeeping & Errands – Perform light housekeeping, laundry, grocery

shopping, and other essential errands.

• Emotional & Social Support – Provide companionship, engage in meaningful

conversations, and encourage recreational activities.

• Maintain and regulate operations related to the Core Banking System,ensuring smooth functionality.
• Manage Disaster Recovery (DR) site operations and system backups.
• Monitor, manage, and optimize server performance, including Windows-based systems.
• Provide first-level technical support and troubleshooting for hardware and software issues.
• Handle digital banking-related tasks and user role management within the Pumori System.

• Provided technical support to ISP customers, resolving connectivity
• Configured routers, switches, and customer premises equipment to ensure seamless internet service.
• Offered technical assistance through phone, email, and chat, addressing customer inquiries effectively.
• Worked with field technicians for on-site support when remote solutions were insufficient.
• Participated in after-hours on-call rotation to provide continuous support.

• Responded to queries on phone, via email or through IT ticketing system.
• Maintained current software licenses and patched applications to stay up-to-date with latest features.
• Reviewed system and network performance to make proactive adjustments based on established IT policies.
• Generated project status reports for upper management review, demonstrating proficiency in [Software].