Alkeria Rolle
Nassau
Summary
Dynamic professional with a strong work ethic and proven success at
The Atlantis, enhancing first-call resolution rates and streamlining
operations. Skilled in crisis intervention and empathetic client
engagement, I excel in multitasking and fostering teamwork,
ensuring high customer satisfaction and effective service delivery.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Resort Call Center Coordinator
The Atlantis
2018 - Current
- Ensured seamless communication between departments by serving as a liaison between call center teams and management.
- Organized team-building activities that fostered camaraderie among employees while promoting strong work ethic.
- Improved customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
- Addressed escalated calls from customers professionally and efficiently with their subsequent complaints resolved effectively.
- Increased first-call resolution rates through effective problem-solving techniques and comprehensive product knowledge training.
- Maintained up-to-date knowledge of products and services offered to customers.
Social Services Worker
Department of Social Services
2008 - 2018
- Conducted comprehensive assessments to identify clients'' needs and determine appropriate services.
- Maintained accurate and up-to-date case files, ensuring compliance with agency guidelines and state regulations.
- Improved client outcomes by developing and implementing individualized case plans.
- Developed strong rapport with clients by demonstrating active listening skills and empathetic understanding of their circumstances.
- Provided social work services, individual, and family therapy and referrals.
Education
High School Diploma -
Doris Johnson Senior High
Nassau, Bahamas01-2003
Skills
- Strong work ethic
- Empathy and patience
- Stress tolerance
- Workforce management
- Timekeeping
- Coaching and mentoring
- Quality assurance
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
Certification
Certified In the Heart of Hospitality by Kennedy Training Network Inc
Timeline
Resort Call Center Coordinator
The Atlantis
2018 - Current
Social Services Worker
Department of Social Services
2008 - 2018
High School Diploma -
Doris Johnson Senior High
Similar Profiles
Kevinique AdamsKevinique Adams
Call Center Agent at The AtlantisCall Center Agent at The Atlantis
Margret NansikombiMargret Nansikombi
CALL CENTER AGENT at Atlantis The Palm & Atlantis The RoyalCALL CENTER AGENT at Atlantis The Palm & Atlantis The Royal
AMEEZA ZIAAMEEZA ZIA
Senior Content Writer at Atlantis Tech/Atlantis RCMSenior Content Writer at Atlantis Tech/Atlantis RCM
Merisha ButlerMerisha Butler
Apprentice at The Bahamas Development BankApprentice at The Bahamas Development Bank
Maurico CashMaurico Cash
Deckhand at Bahamas FerriesDeckhand at Bahamas Ferries