Andre Horton
Nassau, Bahamas
Summary
With 22 years of service at Nassau Flight Services positions held are as follows: Passenger Service Agent, Operations Agent, Ramp Coordinator, Ramp Supervisor and Duty Manager. As a Duty Manager I have extensive experience in staff scheduling, mentoring, and ensuring compliance with industry standards. Skilled in developing strong relationships with clients and business partners, and maintaining professional conduct under pressure. It should be noted that the core of my training is ramp related.
Overview
23
23
years of professional experience
Work History
Duty Manager
Nassau Flight Services
02.2002 - 08.2024
- Managed staff scheduling of ramp operations during peak hours.
- Mentoring staff members to apply best practices and follow procedures.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Responding to concerns from airline station managers maintaining composure and professionalism.
- Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
- Ensured compliance with all company policies, regulations and industry standards related to the operations.
- Maintained professional conduct by addressing unhappy or angry clients.
Education
High School Diploma -
Preston H. Albury High School
Rock Sound EleutheraInternational Business Management Institute
Berlin GermanySkills
- Turnaround Coordinator TCO (Virgin Atlantic)
- Supervised Aircraft Loading SAL ( British Airways)
- Familiar with various aircrafts & safety procedures: B737,B738,B739,Max8,B767,B777,A319,A320,A321 etc
- Pushback procedures & communication
Timeline
Duty Manager
Nassau Flight Services
02.2002 - 08.2024
High School Diploma -
Preston H. Albury High School
International Business Management Institute
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