Anicha Cartwright
Nassau
Summary
Dynamic professional with a proven track record in hospitality, excelling in guest services and team supervision . Skilled in POS systems and conflict resolution, Expert in leveraging hospitality skills to drive operational efficiency and exceed service, Detail-oriented individual with exceptional communication with the ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives, Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments, Eager to contribute to team success and further develop professional skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Concierge Agent
Mandara Spa
08.2024 - Current
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Took reservations over phone, in person, and via computer for guests .
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Post charges to guest room accurately.
Head Cashier
Salty Waves
08.2022 - 07.2024
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Learned duties for various positions and provided backup at key times.
- Worked flexible schedule and extra shifts to meet business needs.
Hostess , Busser
Sea Pines Resort
08.2020 - 02.2022
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
C.v Bethel Senior High School , Bahamas
06.2020
Skills
Strong Work Ethic
Guest Services
Hospitality
Team Supervision
Conflict and Complaint
Resolution
Seating Assignment Preparation
Training and mentoring
Problem-Solving
Sales and Marketing
Workflow Coordination
Interactive Communication Skills
Billing and Payment Processing
POS Systems
Registration processing
Certification
- HONOR ROLL
- BJC - MATH, LANGUAGE, RK, SCIENCE
- BCSE - LANGUAGE & HISTORY
- Y.E.P DISTRICT PRESIDENT
- ACADEMIC ACHIEVEMENT
- LEADERSHIP AWARD
Timeline
Concierge Agent
Mandara Spa
08.2024 - Current
Head Cashier
Salty Waves
08.2022 - 07.2024
Hostess , Busser
Sea Pines Resort
08.2020 - 02.2022
High School Diploma -
C.v Bethel Senior High School , Bahamas
- HONOR ROLL
- BJC - MATH, LANGUAGE, RK, SCIENCE
- BCSE - LANGUAGE & HISTORY
- Y.E.P DISTRICT PRESIDENT
- ACADEMIC ACHIEVEMENT
- LEADERSHIP AWARD
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