April Hield
Nassau
Summary
Hardworking, reliable, and efficient professional with strong organizational skills and a proactive attitude. Eager to contribute to a dynamic team, learn new skills, an grow within a fast-paced work environment.
Overview
19
19
years of professional experience
Work History
Casino Services Manager
Baha Mar
Nassau, Bahamas
03.2022 - 07.2025
- Supervise and provide guidance to designated Casino Services Staff, ensuring efficient execution of daily task and responsibilities.
- Oversee the day-to-day operations of the Casino Services Department, maintaining a smooth workflow and high service standards.
- Approve suite bookings based on guest criteria.
- Manage casino room inventory weekly.
- Assist with approvals and ensure compliance with the internal policies and procedures.
- Create and update Standard Operating Procedures (SOP's) to enhance department performance and consistency.
- Maintain up to date knowledge of all current promotions, events and casino offerings.
- Handle daily data processing and report generating.
- Manage scheduling and timekeeping, ensuring proper coverage and adherence to labor standards.
- Execution of daily directives from the Assistant Director of Casino Services and contribute to department initiatives.
- Conduct performance evaluations, providing constructive feedback to enhance team productivity.
- Attendance and Hosting of meetings.
Casino Services Supervisor
Baha Mar Casino & Hotel
Nassau, Bahamas
04.2017 - 03.2022
- Supervise and provide guidance to designated Casino Services staff, ensuring efficient execution of daily tasks and responsibilities.
- Implemented process improvements that enhanced workflow.
- Managed scheduling staffing and time keeping.
- responding to emails for approval.
- Applying comps to guest bill for departure.
- Ensuring employees receives new updates and changes through daily briefings.
Front Desk Agent
Comfort Suites Hotel
Nassau, Bahamas
01.2016 - 04.2017
- Execute guest check-in and check-out procedures, ensuring efficient service delivery.
- Coordinate room assignments and accommodate special guest request to ensure a personalized and satisfying guest experience.
- Maintaining accurate guest records and billing information through night auditing.
Casino Marketing Coordinator
Crystal Palace Casino
Nassau, Bahamas
01.2010 - 02.2015
- Coordinate group arrivals through creating accounts, booking room reservations and accommodating guest special request.
- Accurately processed and organized data using microsoft Excel for reporting and record keeping purposes.
- Assisted with greeting and check-ins of groups.
Casino Players Club
Crystal Palace Casino
Nassau, Bahamas
01.2008 - 02.2010
- Greeted guest and provided information about the players club program.
- Sign up new members efficiently and accurately using the casino's system.
- Issue free slot play, promotional offers, and complimentary items as per the current promotion.
- Recruit and encourage guest to enroll in the loyalty program.
Casino Slot Attendant
Crystal Palace Casino
Nassau
01.2007 - 02.2008
- Monitored slot machine performance and ensured compliance with gaming regulations.
- Assisted patrons in navigating machines and resolving gameplay issues.
- Maintained cleanliness and organization of gaming area to enhance guest experience.
- Assist guest with special request.
Education
GED -
Synergy Bahamas
Nassau, Bahamas01-2015
GED -
Bahamas Hotel Training College
06-1999
High School Diploma -
Eight Mile Rock High School
Freeport, Bahamas06-1997
Skills
Works well with others
Extremely Organized
Administrative Capabilities
Computer literate
Additional Information
Reference:
Available upon request.
Applications & Software Proficiency
- Microsoft Excel
- Microsoft Word
- Outlook
- Office 365
- Opera PMS - SLS, Hyatt and Rosewood viewing interface
- ACSC - Casino management system
- Infor - scheduling and timekeeping
- Microsoft Teams
- PowerPoint
- Ground Widgets
- Synxis - Rosewood & SLS booking system.
- GUI Bally - casino management system
- Colleague Advantage - Hyatt interface room reservation reviewing platform.
- Alice - Amenity / Room Service
- Smartsheet - reservation tracking system
- Harvest Trends - Reservation tracking system
- BirchStreet - procurement and supply.
Timeline
Casino Services Manager
Baha Mar
03.2022 - 07.2025
Casino Services Supervisor
Baha Mar Casino & Hotel
04.2017 - 03.2022
Front Desk Agent
Comfort Suites Hotel
01.2016 - 04.2017
Casino Marketing Coordinator
Crystal Palace Casino
01.2010 - 02.2015
Casino Players Club
Crystal Palace Casino
01.2008 - 02.2010
Casino Slot Attendant
Crystal Palace Casino
01.2007 - 02.2008
GED -
Synergy Bahamas
GED -
Bahamas Hotel Training College
High School Diploma -
Eight Mile Rock High School