ARIF ANSARI
Sunsari,Nepal
Summary
Experienced in managing cashier operations, ensuring smooth daily transactions and exceptional customer service. Excel at training staff, resolving customer issues promptly, and maintaining accurate financial records. Thrive in fast-paced environments, delivering consistent results under pressure. Leader with history of equipping and motivating teams to achieve operational targets. Strong background in retail, inventory management and customer service. Cultivates positive work space embedded with company values for store to thrive. Expert [Hospital Receptionist Admin & Cashier Supervisor] bringing [3] years of expertise in [hospital & Management]. Effectively manages assignments and team members. Dedicated to self-development to provide expectation-exceeding service.
Overview
8
8
years of professional experience
Work History
Cashier Supervisor, Receptionist Admin & counselor
Aarya Hospital of Neurosurgical & Allied Sciences
Biratnagar, Morang
04.2023 - Current
- Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
- Answering screening and forwarding incoming phone calls
- Maintain office security by following safety procedures and controlling access via the reception desk.
- Discharge and admission.
- Receive, sort and distribute daily mail/deliveries
- Provide basic and accurate information in-person and via phone/email
- Collecting payments whether in cash or credit
- Resolve customer complaints, guide them and provide relevant information
- Issue receipts, refunds, change or tickets
- Advising and guiding patients through difficult decisions
- Developing a treatment plan that may include counseling, medication, or other services
- Setting patient goals and discussing a treatment plan
- Responded to customer inquiries with relevant information.
- Counted cash and vouchers at day-end within tills and self-service machines, placing in locked safes, in line with company regulations.
- Monitored cash drawers and transactions, reducing discrepancies through diligent oversight and staff coaching.
- Managed authorizations on POS systems, verifying transactions before authorizing actions to protect company interests.
- Solved complex customer complaints by providing smart solutions to maintain customer satisfaction.
- Closely monitored cashier operations to tend to colleagues requiring assistance.
- Assessed cashier performance, offering assistance in resolving cash handling and customer service issues.
- Handled customer disputes and complaints by offering solutions aligned with company's best practices.
- Distributed money to cashiers at shift start, collected till contents at end-of-shift and arranged for secure storage of cash to prevent losses.
- Taught staff how to handle difficult situations with calm and professionalism.
- Supervised team of professionals to provide knowledgeable, fast service to every guest.
- Assess and record patient activities, progress, and discharge plans for documentation and billing purposes.
- Work as counselor neuro OT, Ortho OT, OMF's OT & surgery OT.
Pharmacy Sales Assistant /Purchaser & Admin
Madhu Pharmacy
Biratnagar, Morang
02.2022 - 03.2023
- Restocked shelves and prepared expired drugs for return.
- Cleaned counters and surfaces to maintain hygienic pharmacy environments.
- Labelled drugs clearly to enable safe storage and use.
- Prepared correct quantities of medication to pharmacist instructions.
- Opened incoming supplies and stocked in correct locations.
- Met with 30+ customers daily, answering questions knowledgeably and maintaining excellent client service.
- Communicated with medical offices to obtain refills on patients' behalf.
- Entered current customer, payment and inventory information into system.
- Purchaser order management: Processing purchase orders, tracking their progress, and handling amendments.
- Supplier coordination: Serving as a point of contact for suppliers, managing relationships, and resolving issues like missing shipments or invoice discrepancies.
Pharmacy Sales Assistant
Aafrin Pharmacy
Biratnagar, Morang
04.2021 - 02.2022
- Restocked shelves and prepared expired drugs for return.
- Maintained a clean and organized pharmacy environment, complying with health and safety guidelines.
- Managed inventory, conducted stock checks, and ordered pharmacy supplies to maintain optimal stock levels.
- Cleaned counters and surfaces to maintain hygienic pharmacy environments.
- Dispensed prescription medications accurately under pharmacist supervision, adhering to strict regulatory standards.
- Prepared medication labels with item name and quantity.
- Supported pharmacists with local medication delivery and accurate record-keeping of patient services.
Sales Supervisor
Central Bazaar Pvt.ltd.
Biratnagar, Morang
10.2019 - 03.2021
- Gave team members support needed for upselling products and services and closing sales with customers.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Reviewed and approved sales transactions to ensure compliance with company policies.
- Provided exceptional customer service, resolving issues promptly to ensure customer satisfaction.
- Analyzed market trends and customer needs to inform product development and positioning.
- Maintained detailed record of sales activities and compared trends to identify underserved areas and opportunities for improvement.
- Produced clean, error-free newsletters and social media posts to share current sales information.
News Reporter & News Writer
Nepal Times Media Pvt.ltd.
Biratnagar, Morang
03.2019 - 09.2019
- Covered breaking news events, providing timely updates and analysis to keep the public informed.
- Developed and pursued stories independently and for assignment, covering range of topics.
- Reported on a variety of topics, including politics, community events, and breaking news, demonstrating versatility.
- Covered stories for news-led local and national indexes to be shared with viewing audiences.
- Developed and maintained a network of contacts in various industries for sourcing reliable information.
- Researched, wrote, edited and reworked pieces on various current affairs topics.
- Covered local events and politics of interest to readers.
- Assisted colleagues with extensive research and fieldwork on reporting.
Office Assistant & Stationary Sales Executive
Shubhakamana Stationary & Suppliers
Biratnagar, Morang
03.2018 - 09.2019
- Supported staff with clerical tasks for well-maintained office administration.
- Handled photocopying documents, updating files and faxing communications for staff.
- Answered telephone calls to offer information, direct callers and take messages.
- Created filing system for contracts, records and reports.
- Received deliveries, checking incoming orders for quality and damage and organized returns if necessary.
- Trained new administrative staff, sharing knowledge and best practices to maintain high standards.
- Sales & Customer Service: Managing the sales floor operations, interacting with diverse customers, and ensuring a seamless and positive shopping experience to grow sales.
Marketing Executive & Collector
Chandani Multi-Purpose Co-operative Ltd. Biratnagar
Biratnagar, Morang
01.2018 - 03.2018
- Doorstep Collections: Traveling along an assigned route to collect cash deposits, loan repayments, or other dues directly from members.
- Customer Relationship Management: Building trust and maintaining good relationships with members, as the agent is often the primary point of contact.
- Focus on service quality: Marketing efforts highlight the high service quality of cooperative banks and its positive impact on customer satisfaction.
- Community and local focus: The bank's deep awareness of the local environment and community is a key advantage to market to customers.
- Coordinated with sales teams to create promotional materials and sales collateral tailored to target audiences.
Education
Bachelor of Public Administration - BPA
Mahendra Morang Adarsh Multipal campus
Biratnagar, Morang11.2025
10+2 - Health & Education
Shree Gograha Secondary School
Bargachhi, Morang01.2020
A-Levels - Computer Operator, office Pacakage
New Birat Institute Of Information Technology
Biratnagar01.2018
SEE -
Shree Bal krishna Secondary School
Harinagar Rural Municipality-101.2017
10 Graduate - Arabic-2 (class-10th :Islamic ,Urdu,English, Nepali, Arabic & Quran
Jamia Atul Ishlah Al-Islamia
Harinagar Rural Municipality-201.2014
Skills
- Customer service
- Team leadership
- Cash handling
- Office administration
- Patient counseling
- Data entry
- Communication skills
- Cashier supervision
- Sales monitoring
- End-of-shift functions
- Workplace safety
- Complaint resolution
- Staff retention
- Customer complaint handling
- Cash handling expertise
- Cash register maintenance
- Employee scheduling
- Operational efficiency
- Time management
- Employee management
- Shift oversight
- Employee training
- Cash handling and management
Hobbies and Interests
- Cooking
- Playing Cricket
- Playing Football
- Reading or writing
- Learning new languages
- Travel
- Listening Music
- Reading News paper
Languages
- English, C1
- Urdu, C2
- Hindi, C2
- Arabic, A1
- Maithili, C2
Timeline
Cashier Supervisor, Receptionist Admin & counselor
Aarya Hospital of Neurosurgical & Allied Sciences
04.2023 - Current
Pharmacy Sales Assistant /Purchaser & Admin
Madhu Pharmacy
02.2022 - 03.2023
Pharmacy Sales Assistant
Aafrin Pharmacy
04.2021 - 02.2022
Sales Supervisor
Central Bazaar Pvt.ltd.
10.2019 - 03.2021
News Reporter & News Writer
Nepal Times Media Pvt.ltd.
03.2019 - 09.2019
Office Assistant & Stationary Sales Executive
Shubhakamana Stationary & Suppliers
03.2018 - 09.2019
Marketing Executive & Collector
Chandani Multi-Purpose Co-operative Ltd. Biratnagar
01.2018 - 03.2018
Bachelor of Public Administration - BPA
Mahendra Morang Adarsh Multipal campus
10+2 - Health & Education
Shree Gograha Secondary School
A-Levels - Computer Operator, office Pacakage
New Birat Institute Of Information Technology
SEE -
Shree Bal krishna Secondary School
10 Graduate - Arabic-2 (class-10th :Islamic ,Urdu,English, Nepali, Arabic & Quran
Jamia Atul Ishlah Al-Islamia