Artchia Tinker
Nassau
Summary
Motivated accounting major with a minor in Human Resources, currently in my fourth year at the University of the Bahamas. I possess strong analytical problem-solving skills and excel in building relationships, coupled with a solid aptitude for customer relations. Proficient in independent decision-making and sound judgment, I am dedicated to applying my academic knowledge and training to contribute positively to company success. Eager to leverage my skills in a professional setting to enhance overall performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Staff Manager
Family Guardian Insurance
11.2016 - 07.2022
- Direct administration and supervision of all sales, conservation, services and collections for the staff.
- Carry out objectives established by District Manager in recruiting, training, motivating and supervising staff both in the field and the office.
- Ensure that all funds collected by agents on are being remitted and correctly recorded in accordance with Company's procedures.
- Promote and maintain Company's public relations image by ensuring that agents are trained and supervised to sell on needs basis and to render high QUALITY SERVICE to Policy owners.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Directed Abaco sales team of 8 employees, expertly handling administrative and operational duties to consistently meet performance targets.
- Provided staff with support and training to achieve top client satisfaction
Sales Representative
Family Guardian Insurance
09.2008 - 11.2016
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Drove team revenue totals by bringing in top sales numbers.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Qualified for Company's Convention consecutively for outstanding performance.
- Maintained book of business valued at $4800 Weekly
Employee Relations Assistant Human Resources
Atlantis Resort & Casino
04.2007 - 06.2008
- Processed new hires, transfers and separations.
- Set up orientations and initial training for new employees.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
Office Assistant/Dispatch Operator
Sun Communications & Investigations LTD
09.2004 - 01.2007
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email or in-person to provide information.
- Coordinated, scheduled and arranged business meetings and travel calendars.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
BBA - Accounting
University of The Bahamas
Nassau, Bahamas06-2026
Skills
- Interpersonal Skills
- Active Listening
- Leadership
- Strategic planning
- Problem Solving
- Staff Training and Development
- Customer Complaint Resolution
- Resilience
- QuickBooks proficiency
- Accounting and bookkeeping
- Bank reconciliation
Accomplishments
- Staff Manager of the Year 2021-2022 (Additionally was the 1st runner up for Staff Manager of the year for 2 consecutive years 2018 and 2019).
- We lost our office from the devastating hurricane Dorian. Nevertheless, I lead my team in Abaco to a record breaking sales proformance year despite challenges as we rebuild our new office in Abaco post Dorian.
Certification
- Management Foundations (LinkedIn Learning)
- Certified Basic Accounting
- Communication Foundations (LinkedIn Learning)
- Developing Your Emotional Intelligence (LinkedIn Learning)
- Teamwork Foundations (LinkedIn Learning)
- Communicating with Emotional Intelligence (LinkedIn Learning)
- Microsoft Office Certified
- Licensed by The Insurance Commission of The Bahamas
- Anti-Money Laundering & Compliance Training
Timeline
Staff Manager
Family Guardian Insurance
11.2016 - 07.2022
Sales Representative
Family Guardian Insurance
09.2008 - 11.2016
Employee Relations Assistant Human Resources
Atlantis Resort & Casino
04.2007 - 06.2008
Office Assistant/Dispatch Operator
Sun Communications & Investigations LTD
09.2004 - 01.2007
BBA - Accounting
University of The Bahamas
Conferences
- 2018 Gama International Leadership Conference
- 2019 Gama International Leadership Conference
- 2021 Gama International Leadership Conference (Online)
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