Ashley Brown-Dorsett
Nassau
Summary
Driven professional with a robust background in recruitment and operations management. Excelled in enhancing hiring practices and boosting business success through strategic process improvements. Skilled in Pre-Employment Screening and fostering customer service standards, achieving significant performance enhancements and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Lead Recruiter/Accountant
The Human Resources Solutions Group
02.2024 - Current
- Sourced candidates via active and passive means using numerous avenues for candidate discovery.
- Managed and maintained recruitment rules and regulations to adapt to ever-changing needs.
- Worked closely with managers to communicate job descriptions accurately.
- Oversaw full-cycle recruiting for vacancies each quarter.
- Facilitated manual and digital applicant tracking techniques, collaborating with hiring personnel on fair and effective hiring practices.
- Verified candidates fit the hiring manager's desired employee characteristics and qualifications through a comprehensive screening process.
- Scheduled interviews and communicated important information to candidates on selection, hiring process, and qualification questions.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
Consultant/Recruiter
The Human Resources Solutions Group
02.2023 - 11.2023
Operation Manager
Salad Master's
10.2022 - 02.2023
- Devised processes to boost long-term business success and increase profit levels.
- Increased profit by streamlining operations.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Sales Asst. / Cashier
Island Wholesale
01.2019 - 10.2022
- Fielded customer questions to share information about products, availability, and pricing.
- Assisted customers with prompt and polite support in person and via telephone.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
Customer Service Supervisor/MLRO
Island Game
10.2013 - 10.2018
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached employees through day-to-day work and complex problems.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Identified customer service trends to provide recommendations for process and procedural improvements.
- Created customer support strategies to increase customer retention.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Education
No Degree - Human Resources Management
Synergy Bahamas
High School Diploma -
C.I. Gibson Sr. High
06.2005
Skills
- Pre-Employment Screening
- Social Media Recruiting
- Policy Development
- Recruitment
- Performance Evaluation
- Quickbooks
- Customer service standards
Timeline
Lead Recruiter/Accountant
The Human Resources Solutions Group
02.2024 - Current
Consultant/Recruiter
The Human Resources Solutions Group
02.2023 - 11.2023
Operation Manager
Salad Master's
10.2022 - 02.2023
Sales Asst. / Cashier
Island Wholesale
01.2019 - 10.2022
Customer Service Supervisor/MLRO
Island Game
10.2013 - 10.2018
No Degree - Human Resources Management
Synergy Bahamas
High School Diploma -
C.I. Gibson Sr. High
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