Dynamic sales leader with a proven track record at Goldwynn Resorts, driving a 50% increase in event revenue. Expert in direct sales and sales training with yield management and strategic planning. I excel in coaching teams to exceed targets while optimizing sales processes. My compelling leadership fosters cross-cultural client relationships, ensuring sustained business growth and profitability.
Overview
24
24
years of professional experience
Work History
Director of Sales
Goldwynn Resorts & Residences
Nassau, Bahamas
06.2024 - Current
Managed and motivated sales team to increase event revenue 50% in 5 months.
Achieved 20% YoY growth in Room Nights and a 10% growth in revenue with proactive promotions and mid week pricing strategies
Establish Catering Revenue of $106K in room rental alone, no F&B.
Streamlined sales processes by identifying inefficiencies, implementing new tools, and providing training to the team.
Collaborated cross-functionally to optimize end-to-end sales processes, from prospecting through post-sales support services.
Develop and maximize a Rate, Revenue, and Yield Management strategies.
Manage Marketing team responsible for all Branding, Direct Website, Social Media and on island initiatives. Established and implemented a structured social influencer program to mitigate PR costs and drive organic content.
Collaborated with marketing teams to help sales campaigns reach niche target audiences including geo-targeting.
Maintained financial controls, business operations and controlled expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Implemented systems and processes to increase sales including SOPs for standards and upsell strategies for all channels including BT, Group, Leisure & Catering Sales
Enhanced profitability by developing pipeline management processes.
Developed Local Incentives/Day Pass packages to maximize revenue in need periods
Executive Senior Manager Retail & Partner Channel
BTC
Nassau , Bahamas
04.2023 - 01.2024
Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to achieve 100% and up to 110% of gross adds target quarter on quarter.
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Managed revenue models, process flows, operations support and customer engagement strategies.
Held one-on-one meetings with sales managers to identify selling hurdles and offered insight into best remedy.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Increased profit margins by effectively controlling budget and overhead and optimized product turns.
Achieved established KPI for company, regional team and individual performance through upselling and cross selling
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Instilled service to sales culture that was relationship driven.
Evaluated hiring, firing, and promotions requests
Implemented productivity benchmarks across all departments to maximize company revenue
Evaluated hiring, firing, and promotions requests.
Executive Sr. Manager of Sales (B2C)
BTC
Nassau, Bahamas
06.2022 - 04.2023
Proved successful working within tight deadlines and fast-paced environment
Used critical thinking to break down problems, evaluate solutions and make decisions with clients needs first.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
Boosted brand awareness, implemented promotional campaigns, and employed sales tactics as part of territory development.
Produced remarkable sales and enhanced numbers by managing complete lifecycle from acquisition, servicing and referral lead harvesting
Leveraged proven sales methods to increase revenue and surpass sales objectives.
Managed time efficiently in order to complete all tasks within deadlines.
Managed $25M sales portfolio with 5% increase after 6months
Director of Sales
Marriott Vacations Worldwide
Nassau, NP
07.2016 - 04.2022
Acting property lead with responsibilities for Sales, Marketing, Administration, IT, Accounts & Payroll
Developed SOPs to comply with company policies and create clear expectations
Delivered growth on budgets through providing excellent customer service, and daily monitoring sales and stretching manager goals.
Sold over $8M of Vacation Ownership product, exceeding sales goals by 13%.
Surpassed sales targets at 107% YoY
Developed presentations and trained sales
Forecasted sales and tracked team and individual performances regularly. (monthly, quarterly and yearly).
Coordinated staff sales meetings to discuss developmental strategy, best practices
Managed and motivated sales team to achieve 11% above budgeted numbers in Q1 2023.
Developed sales strategy based on research of consumer buying trends and market conditions
Sales Manager
Melia Nassau Beach
Nassau, Bahamas
02.2014 - 06.2016
Managed $2 million portfolio on small social groups (weddings/family reunions/birthdays).
110% of quota within year one as Sales Manager.
Elevated from social groups to Corporate Incentive Groups within 12 months
Assisted negotiation of contracts with Fortune 500 companies, including Aflac & Pfizer.
Generated monthly and annual sales reports.
Established and cultivated solid business relationships with new or existing customers
Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM
Researched competitors' activities and products to uncover new trends
Worked with cross functional departments (F&B/Revenue/Catering) to tailor make options for VIP groups with special needs and requests.
Sales Manager
Harborside Resort @ Atlantis Dev. Ltd
Nassau, Bahamas
11.2001 - 01.2014
Led team to achieve $10 million sales portfolio
Developed sales strategies and trained both Sales Exec.'s & Closers
Trained in negotiations and sales psychology
Fostered strong working relationships with all Resort departments.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue
Collaborated with upper management to implement continuous improvements and exceed team goals.
Managed revenue models, process flows, operations support and customer engagement strategies.
Compiled and analyzed data to determine approaches to improve sales and performance.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.