Ashma Rai
Summary
Hospitality professional with over 5 years of experience delivering exceptional food and beverage service in fast-paced, high-end restaurant environments. Passionate about creating memorable guest experiences through friendly, attentive service and strong attention to detail. Experienced in working with multicultural teams, handling busy service periods, and maintaining high standards of quality and professionalism. A reliable, adaptable, and positive team player with excellent communication skills, fluent English, and the flexibility to thrive in demanding hospitality environments.
Overview
3
3
Languages
1
1
Certification
4
4
years of post-secondary education
9
9
years of professional experience
Work history
Chef Placement
Hotel Indigo Adelaide Markets by IHG
Adelaide, SA
2024.09 - 2025.01
- Helped with daily food prep and worked alongside the chefs during service.
- Made sure the kitchen stayed clean, organized, and ready for each shift.
- Took care of mise en place so everything was set up on time.
- Learned different cooking and plating techniques while assisting with various dishes.
- Worked closely with the team to keep service running smoothly and maintain quality.
Service Associate
Gordon Ramsay Burger, Qatar Duty Free
Doha
2022.12 - 2023.10
- Handle cash and card payments accurately to ensure smooth transactions for guests.
- Use POS systems and Business Central to manage orders and daily operations efficiently.
- Provide clear explanations of food, cocktails, and wines to help guests make informed choices.
- Resolve customer complaints quickly and professionally to maintain satisfaction.
- Manage stock levels, organize inventory, and restock supplies as needed.
- Prepare detailed handovers at the end of shifts to keep communication clear between teams.
Service Associate
Harrods Tea Room, Qatar Duty Free
Doha
2019.10 - 2022.12
- Prepared and served high tea while coordinating closely with the kitchen team to ensure smooth service.
- Assisted with plating pastries and desserts, maintaining a neat and appealing presentation.
- Kept all mise en place organized and ready to support efficient daily operations.
- Trained in luxury dining standards and skilled in providing warm, attentive customer service.
Food Server / Barista
Qatar Duty Free
Doha
2018.12 - 2019.10
- Creating and managing requisitions effectively.
- Preparing coffee orders and diverse drinks.
Waitress
Majheri Resturant & Cafe
Itahari, Nepal, Nepal
2017.12 - 2018.10
Waitress
Mirabel Resort Hotel
Dhulikhel, Nepal, Nepal
2015.11 - 2017.04
Education
Diploma of Hospitality Management -
Albright Institute of Business And Management
Adelaide, SA 2025.07 - 2026.01
Certificate IV in Kitchen Management -
Albright Institute of Business And Management
Adelaide, SA 2025.01 - 2025.07
Certificate III in Commericial Cookery -
Albright Institute of Business And Management
Adelaide, SA 2024.01 - 2025.01
High School -
Bharabi Science Academy H S School
Dharan, Nepal 2013.01 - 2015.01
Skills
- Computer Proficient
- Money Handling
- Team Player
- MS Office Proficiency
- Customer service and retention focus
- Customer feedback response
- Restaurant service coordination
- Multitasking under pressure
Certification
- Food Safety Level 1 (HACCP & Kitchen Hygiene)
- RSA (Responsible Service of Alcohol) Certification
- Food Allergy and Intolerance Training
- NSC First Aid & CPR Training
- Kimbo Barista Training
Languages
Nepali
Native
English
Fluent
Hindi
Upper intermediate
Affiliations
- Travelling
- Sports (Gym, Taekwondo, Moo Duk Kwan, Swimming)
- Learning new things
Volunter
Memory Walk & Jog- Adelaide 2024
Memory Walk & Jog- Adelaide 2025
References
References available upon request.
Timeline
Diploma of Hospitality Management -
Albright Institute of Business And Management
2025.07 - 2026.01
Certificate IV in Kitchen Management -
Albright Institute of Business And Management
2025.01 - 2025.07
Chef Placement
Hotel Indigo Adelaide Markets by IHG
2024.09 - 2025.01
Certificate III in Commericial Cookery -
Albright Institute of Business And Management
2024.01 - 2025.01
Service Associate
Gordon Ramsay Burger, Qatar Duty Free
2022.12 - 2023.10
Service Associate
Harrods Tea Room, Qatar Duty Free
2019.10 - 2022.12
Food Server / Barista
Qatar Duty Free
2018.12 - 2019.10
Waitress
Majheri Resturant & Cafe
2017.12 - 2018.10
Waitress
Mirabel Resort Hotel
2015.11 - 2017.04
High School -
Bharabi Science Academy H S School
2013.01 - 2015.01