Summary
Work History
Education
Skills
Websites
LANGUAGES
Timeline
EXTRACURRICULAR ACTIVITIES
Hobbies and Interests
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Avinash Rai

Lucknow

Summary

Motivated and detail-oriented B.Pharm graduate with basic knowledge of pharmaceutical quality practices, GMP, and documentation processes. Seeking an entry-level position in Quality Assurance to learn and contribute to compliance, documentation, and product quality standards in the pharmaceutical industry.

Work History

Customer Care Executive

Startek
  • Handled 50+ customer interactions daily, providing solutions and maintaining service quality.
  • Documented user issues and escalated complex cases, improving resolution speed by ~15%.
  • Strengthened communication skills, empathy, and ability to capture user feedback directly transferable to product adoption roles.

Pharmacist

Nirogya Hospital, Lucknow
Lucknow
  • Dispensed medications and performed usage counseling; executed daily stock/expiry audits and basic reporting for supervisors.
  • Turned physician notes and prescriptions into clear patient-facing guidance—strengthening my ability to summarize complex info for users.

Internship

Jedux Parenterals Pvt. Ltd, Barabanki
Barabanki
  • Structured routine data (dispensing logs, stock) into simple trackers to surface trends and reduce misses; educated patients on correct usage with clear, concise guidance.
  • Translated process steps into checklists and notes that improved my ability to validate information and spot deviations—useful for AI evaluation frameworks.

Internship

CHC Itaunja, Lucknow
Lucknow
  • Supported prescription processing and medicine dispensing; maintained accurate patient records and inventory, improving stock visibility and expiry checks.
  • Structured routine data (dispensing logs, stock) into simple trackers to surface trends and reduce misses; educated patients on correct usage with clear, concise guidance.

Education

Bachelor of Pharmacy -

BN College of Pharmacy
01.2025

Intermediate - ICSE Board

RPM Academy
01.2020

High School - CBSE Board

RC Ideal Public School
01.2018

Skills

  • Proficient in GMP principles and quality assurance documentation
  • Proficient in SOPs and BMR compliance
  • Familiarity with regulatory compliance standards
  • Understanding of industrial quality assurance practices
  • Experienced with MS Office suite tools

Websites

LANGUAGES

  • English
  • Hindi
  • Nepali
  • Bhojpuri

Timeline

Customer Care Executive

Startek

Pharmacist

Nirogya Hospital, Lucknow

Internship

Jedux Parenterals Pvt. Ltd, Barabanki

Internship

CHC Itaunja, Lucknow

Intermediate - ICSE Board

RPM Academy

High School - CBSE Board

RC Ideal Public School

Bachelor of Pharmacy -

BN College of Pharmacy

EXTRACURRICULAR ACTIVITIES

  • Industrial Exposure Dr. Morepen Ion Healthcare Pvt. Ltd.
  • Workshop on Molecule to Medicine : Computational innovation in drug discovery Learned basics of computational drug discovery

Hobbies and Interests

Listening Music, Travelling, Listening to podcasts, Watching documentaries, Reading Books, Playing Chess, Reading Tech News, Watching educational videos

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Avinash Rai