Tracy PIERRE
Nassau
Summary
A forward-thinking, committed, and goal-oriented individual with refined interpersonal and multitasking skills. Looking to join a progressive organization that aids in advancement and that will challenge me further, whiles allowing me to contribute to the continued growth and success of your organization.
Overview
8
8
years of professional experience
Work History
Banking Operations Associate (CSR Supervisor)
Fidelity Bank Bahamas
2021.08 - Current
- Reduced operational errors by conducting thorough audits and providing staff training.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Improved risk management with diligent monitoring of financial transactions for potential fraud or suspicious activity.
- Mentored junior team members in mastering job responsibilities while modeling exceptional professionalism at all times.
- Monitored cash flow within the branch to ensure adequate liquidity levels were maintained at all times.
- Contributed to business growth through active involvement in product development processes.
- Counted, verified and handled bank deposits and armored car transactions.
- Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
- Increased overall efficiency by implementing new procedures for cash handling, balancing, and discrepancy resolution.
Head Teller/ Supervisor
Guardsman Bahamas Ltd.
2016.11 - 2021.07
- Deposit Processing / Treasury Management
- Enhanced cash flow management by implementing proactive treasury strategies and risk assessments.
- Maintained strong internal controls over cash balances, ensuring accurate tracking of funds movement at all times.
- Oversaw daily cash positioning activities, ensuring optimal allocation of funds among operating accounts.
- Developed strategic plans for day-to-day financial operations.
- Streamlined teller operations for improved productivity, implementing organized cash drawer management procedures.
- Mentored junior tellers, fostering professional development and growth within the team.
Head Cashier/ Customer Service Representative
Krave Clothing Boutique
2016.01 - 2016.01
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
Legal Assistant/ Secretary
Anthony Thompson & Co.
2016.01 - 2016.01
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
Education
BBA- Banking & Finance w/ Foreign Language -
University of The Bahamas
Bahamas2026
Associate Degree- Human Resources Management -
Bahamas Institute of Business & Technology
Bahamas 12.2017
High School Diploma -
R.M. Bailey Senior High School
Bahamas06.2014
Skills
- Time Management
- Leadership
- Active listening and communication
- Management
- Problem-solving
- Customer Service
- Education
- Outlook
- Word
- Microsoft Programs +
awards & achievements
- BJC and BGCSE passes
- Outstanding in Commerce
- Outstanding in Computer and Keyboarding
References
References available upon request.
Timeline
Banking Operations Associate (CSR Supervisor)
Fidelity Bank Bahamas
2021.08 - Current
Head Teller/ Supervisor
Guardsman Bahamas Ltd.
2016.11 - 2021.07
Head Cashier/ Customer Service Representative
Krave Clothing Boutique
2016.01 - 2016.01
Legal Assistant/ Secretary
Anthony Thompson & Co.
2016.01 - 2016.01
BBA- Banking & Finance w/ Foreign Language -
University of The Bahamas
Associate Degree- Human Resources Management -
Bahamas Institute of Business & Technology
High School Diploma -
R.M. Bailey Senior High School
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