Summary
Overview
Work History
Education
Skills
Interests
Hobbies
Timeline
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Badri Prasad Aryal

Travel & Tour Manager
Kathmandu

Summary

I’m a mountain grown lad and have experienced in mountain tourism as well as the tourism management. Detail-oriented Tour Operator with a passion for sharing the history of Nepal with guests. Drives sales through excellent customer service skills. Adept with coordinating payments. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in an appropriate position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience
4
4
Languages

Work History

Tour Operations Manager

A Trekking/tour Agency
01.2017 - Current
  • Built personal relationships with guests to promote positive experiences.
  • Guided groups of up 30 people on scheduled tours.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Assisted in recruiting, hiring and training of team members.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Collected and deposited payments from guests.

Tour Guide

Trekking/Travel Company
10.2010 - Current
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Built personal relationships with guests to promote positive experiences.
  • Guided groups of up to 30 people on scheduled tours.
  • Maintained vehicles and audio equipment to keep resources working and available for tour use.
  • Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
  • Shared historical and cultural context to keep tour informative and provide more profound understanding of area.

Front Desk Receptionist

Hotel
11.2013 - 12.2016
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Completed all tasks in compliance with company policies and procedures.

Restaurant Waiter

Restaurant
04.2005 - 12.2009
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used cash registers and credit card machines to cash out customers.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

BBA - Business Management

Public Youth Campus
Kathmandu Nepal
04.2001 -

Skills

    Travel recommendations

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Interests

To meet & interact with people

Exchange of culture

Learning new things

Explore new places

Hobbies

- Explore & travelling 

- Friendship & culture exchange with people 

- Reading & music (listening)

- Eager of learning 

- Sports

- To be updated with the recent global events, news etc 

Timeline

Tour Operations Manager

A Trekking/tour Agency
01.2017 - Current

Front Desk Receptionist

Hotel
11.2013 - 12.2016

Tour Guide

Trekking/Travel Company
10.2010 - Current

Restaurant Waiter

Restaurant
04.2005 - 12.2009

BBA - Business Management

Public Youth Campus
04.2001 -
Badri Prasad AryalTravel & Tour Manager