Benjamin Addae-Nyarko
Tamale
Summary
Dynamic Administrative Assistant Manager at Fisheries Commission, Ghana, with proven expertise in streamlining operations and enhancing office efficiency. Skilled in expense reporting and relationship building, I successfully implemented a color-coded filing system, significantly improving workflow. Adept at coordinating events and training, I foster collaboration across teams to achieve organizational goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Administrative Assistant Manager
Fisheries Commission, Ghana
01.2022 - Current
- Performed accounting activities by preparing expense reports, purchase orders and invoices.
- Used Microsoft Suite to create presentations, reports and spreadsheets.
- Improved office efficiency by implementing color-coded filing system and introducing additional time-saving measures.
- Streamline the procurement process and oversee the acquisition of materials and logistics
- Coordinate the organization of meetings, seminars, workshops, and conferences
- Prepared and analyzed expense reports to achieve cost savings of over GHC 2,000.00 annually
Customer Service Representative
Herbalife Ltd.
08.2021 - 12.2021
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Implemented and developed customer service training processes.
- Increased efficiency and team productivity by promoting operational best practices.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Member Service and Communications Manager
Shea Network Ghana
10.2019 - 07.2021
- Evaluated program effectiveness to determine return on investment.
- Analyzed market data to inform strategic decisions.
- Developed communications strategies to drive forward progress in public relations.
- Assisted with media interviews, prepping guests and offering assistance with equipment setup.
- Produced internal communications for various projects.
- Supported various project plans through development and implementation of internal and external communication strategies.
- Built and strengthened industry partnerships to improve product placements, amplify coverage and maximize effectiveness of marketing strategies.
- Managed editorial calendars and rescheduled PR events and meetings.
- Identified metrics to measure and evaluate effectiveness of public relations campaigns and initiatives.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Increased brand awareness through development and implementation of successful public relations campaigns.
- Collaborated with other departments to develop integrated branding and public relations strategies.
- Fostered positive relationships with key business journalists in national and trade publications.
- Increased membership of the Network from 118 to 230 members
Team Leader
Compaira
03.2020 - 04.2021
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment of 5 new writers to build a team of top performers.
- Gathered, organized and input information into digital database.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Generated reports detailing findings and recommendations.
- Created and managed project plans, timelines and budgets.
- Educated staff on organizational mission and goals to help employees achieve success.
Assistant Regional Correspondent
Daily Guide Newspaper
09.2018 - 07.2019
- Met deadlines to provide relevant information quickly to staff and general public.
- Delivered content to broad audience by simplifying complex information.
- Delivered reporting with 99% accuracy by checking validity of all facts presented.
- Adhered to health and safety procedures to avoid accidents and injuries while traveling or reporting.
- Reported on conflict with reliable interpretations of events and conflict resolution knowledge.
- Collaborated with producers and management to develop newscasts, promotions and teases.
- Reported from field locations and wrote stories under tight deadlines.
- Collaborated with editors and other staff members to refine story angles and content.
- Researched and analyzed newsworthy events, trends and issues.
- Coordinated with photographers, videographers and graphic designers to supplement stories with multimedia content.
- Disseminated news content through social media for better engagement with audiences and faster reporting.
- Drafted news headlines for broadcasting to capture listeners with clear and condensed writing.
- Developed relationships with sources and contacts to gain additional insight.
- Attended press conferences and other media events to gather relevant information and quotes for stories.
- Edited, proofread and fact-checked content for accuracy.
- Covered special events and breaking news with eye for detail and tenacious pursuit of important information.
- Fact-checked breaking news headlines by performing background research.
- Participated in editorial meetings to discuss story ideas and content.
Education
Executive Mini MBA - Project Management
Accra Business School
Accra08-2018
Bachelor of Science - Social Change Communication And Innovation
University For Development Studies
Tamale, Ghana07-2017
Skills
- Meeting planning
- Records management
- Meeting coordination
- Relationship building
- Human resources
- Office management
- Workload prioritization
- Compliance monitoring
- Cross-functional teamwork
- Event coordination
- Presentation skills
- Contract negotiations
- Deadline oriented
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Administrative Assistant Manager
Fisheries Commission, Ghana
01.2022 - Current
Customer Service Representative
Herbalife Ltd.
08.2021 - 12.2021
Team Leader
Compaira
03.2020 - 04.2021
Member Service and Communications Manager
Shea Network Ghana
10.2019 - 07.2021
Assistant Regional Correspondent
Daily Guide Newspaper
09.2018 - 07.2019
Executive Mini MBA - Project Management
Accra Business School
Bachelor of Science - Social Change Communication And Innovation
University For Development Studies
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