Experienced professional with over a decade of successful experience in secretarial and administrative roles. Skilled in customer service, planning, problem-solving, and implementing proactive procedures to prevent issues. Results-driven and energetic individual with strong communication skills. Proficient in Microsoft Office (Word, Excel, PowerPoint, Publisher & Outlook), adept at working effectively in team environments while establishing exceptional rapport with diverse individuals. Strong time management skills with the ability to motivate and supervise others.
Overview
25
25
years of professional experience
Work History
Records Management Clerk
Public Hospital Authority - Princess Margaret Hospital
01.2023 - Current
Organizing and Maintaining Records: Create, label, and file physical and electronic records.
Ensure documents are stored in the correct locations for easy retrieval.
Filing and Archiving: Sort and file incoming paperwork or digital files.
Archive outdated records according to organizational policies and retention schedules.
Retrieving Records: Locate and provide requested records to authorized personnel in a timely manner.
Maintain logs of files removed and returned.
Data Entry and Updates: Input new information into record management systems.
Update records to reflect changes such as name, address, or status.
Confidentiality and Security: Handle sensitive information with care and in compliance with privacy laws (e.g., patient records in a hospital).
Monitor access to confidential files and prevent unauthorized use.
Disposal of Records: Safely dispose of documents that have met their retention period.
Follow secure shredding or digital deletion procedures.
Quality Control: Review records for accuracy and completeness.
Correct errors and report any discrepancies to supervisors.
Supporting Staff: Assist other departments or team members in locating or organizing documents.
Provide administrative support as needed (e.g., photocopying, faxing, scanning).
Administrative Assistant & Secretary
The Big Apple Academy Preschool
07.2013 - 05.2015
Performed all administrative office duties such as filing, answering telephones and handling of confidential documents via email.
Managed all appointments.
Prepared monthly News and business letters.
Responded to all inquiries and facilitated other requests from management.
Ensured maintenance of office supplies
Administrative Assistant & Secretary
Life Changers Ministries International
01.2006 - 01.2011
Performed all administrative office duties such as filing, answering telephones and handling of confidential documents via email and fax.
Managed all appointments.
Prepared monthly reports and business letters.
Responded to all inquiries and facilitated other requests from management.
Ensured maintenance of office supplies.
Secretary
Allen J. Benjamin Law Firm
01.2004 - 01.2005
Prepared legal documents.
Sworn in to confidentiality for client information.
Typed all correspondence.
Answered all phone calls and processed messages.
Confidential Secretary, Stewarding Department
Sun International
01.2000 - 01.2002
Processed vacation and sick leave applications.
Liaised with Human Resource Department regarding employee benefits.
Performed clerical work, inclusive of filing, typing, answering telephone calls, and processing messages.
Education
Associate of Applied Science - Office Administration
Bahamas Technical & Vocational Institute
Nassau, Bahamas
07-2025
Certificate - Office Assistant
Bahamas Technical & Vocational Institute
Nassau, Bahamas
07-2022
High School Diploma -
S. C. McPherson Secondary School
Nassau, Bahamas
05-1997
Skills
Customer service
Data entry
Computer skills
Office administration
References
References Furnished Upon Request
Timeline
Records Management Clerk
Public Hospital Authority - Princess Margaret Hospital
01.2023 - Current
Administrative Assistant & Secretary
The Big Apple Academy Preschool
07.2013 - 05.2015
Administrative Assistant & Secretary
Life Changers Ministries International
01.2006 - 01.2011
Secretary
Allen J. Benjamin Law Firm
01.2004 - 01.2005
Confidential Secretary, Stewarding Department
Sun International
01.2000 - 01.2002
Associate of Applied Science - Office Administration
Patient Care Nursing Assistant at Public Hospital Authority - Princess Margaret HospitalPatient Care Nursing Assistant at Public Hospital Authority - Princess Margaret Hospital