Bhanu Dhakal
Nawaparasi Lumbini
Summary
Dynamic Guest Services Associate with a proven track record at H&M, enhancing customer loyalty through exceptional service quality and efficient staff management. Skilled in food services management and adept at resolving guest issues, I significantly improved service delivery. Expert in staff training and development, ensuring adherence to health and safety standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Services Associate
H&M
06.2023 - Current
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Guest Service Associate
Lp Vilass Hotel
11.2021 - 04.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores Number%.
- Assisted guests with variety of services and local attraction information.
- Created welcoming and comfortable environment for guests.
- Scheduled and confirmed restaurant reservations for guests.
Job Training Hotel Management
Acron Water Front Resort by ITC Group
12.2019 - 03.2020
- Analyzed problems and worked with teams to develop solutions.
- Prepared project presentations and reports to assist senior staff.
- Explored new technologies and approaches to streamline processes.
- Participated in workshops and presentations related to projects to gain knowledge.
Industrial Training Hotel Management
Ramada Hotel
10.2017 - 01.2018
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
- Explored new technologies and approaches to streamline processes.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Bachelor Of Hotel Management - Food And Beverage Service
Baba Farid Institute of Technology
Dehradun India 04.2020
Skills
- Food services management
- Server training and development
- Health and safety standards
- Sales operations
- Service quality enhancements
- Service quality
- Guest issue resolution
- Staff management
- Staff training
- Hygiene standards
Certification
Education certificate and employee of months certificate
Languages
Nepali, English, Hindi
Advanced (C1)
Timeline
Guest Services Associate
H&M
06.2023 - Current
Guest Service Associate
Lp Vilass Hotel
11.2021 - 04.2023
Job Training Hotel Management
Acron Water Front Resort by ITC Group
12.2019 - 03.2020
Industrial Training Hotel Management
Ramada Hotel
10.2017 - 01.2018
Bachelor Of Hotel Management - Food And Beverage Service
Baba Farid Institute of Technology
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