Windows
Bibek Tamrakar
Service Desk
Lalitpur
Summary
Detail-oriented, organized, and meticulous employee with a proven track record of meeting tight deadlines. Thrives in fast-paced environments and consistently delivers high-quality work. A dedicated team player who is eager to contribute to the success of the company.
Overview
9
9
years of professional experience
28
28
years of post-secondary education
4
4
Languages
1
1
Certificate
Work History
Report Analyst | Helpdesk
Convergys India Services Private Limited
Bangalore, Karnataka
04.2014 - 01.2018
- Investigated root causes of technical issues and conducted in-depth research to implement permanent solutions.
- Maintained accurate and detailed incident logs using ServiceNow.
- Updated and managed client-requested data in the SuccessFactors tool with precision.
- Escalated unresolved issues when necessary, ensuring proper documentation in relevant tools.
- Ensured consistent and comprehensive incident log maintenance to support efficient issue resolution.
Customer Support Officer
Websurfer Nepal Communications System Pvt. Ltd.
Kathmandu, Bagmati
07.2010 - 02.2013
- Provided technical support for servers, computers, and peripheral equipment at client sites based on service calls.
- Delivered comprehensive technical assistance for internet and intranet-related issues to customers.
- Diagnosed and resolved server and network device issues efficiently.
- Maintained detailed records of incidents to ensure proper documentation and follow-up.
Senior Technician (Hardware and Network)
Beltron Trading Pvt. Ltd.
Kathmandu, Bagmati
11.2008 - 07.2010
- Provided on-site technical support for computer and network-related issues at client locations.
- Conducted client visits as per contractual agreements to address technical concerns.
- Maintained accurate records of client visits and support activities for documentation and reporting purposes.
Education
Bachelor of Science - Science Information Technology
Sikkim Manipal University
Sikkim, India 04.2001 - 01.2016
GED -
Trinity International Open School
Kathmandu 04.2001 - 01.2012
School Leaving Certificate (SLC) -
Araniko Secondary Boarding School
Lalitpur, Nepal 04.2001 - 01.2004
Skills
Application support
Citizenshipnumber
25993, Lalitpur
References
Mr. Suman Lal Pradhan, C.E.O., Websurfer Nepal Communications Systems, Kathmandu, Nepal
Personal Information
- Father's Name: Mr. Dilli Kumar Tamrakar
- Date of Birth: 06/21/87
- Nationality: Nepali
Software
Service NOW
Office 365
Languages
English
Bilingual or Proficient (C2)
Certification
MCSE
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Report Analyst | Helpdesk
Convergys India Services Private Limited
04.2014 - 01.2018
MCSE
08-2012
Customer Support Officer
Websurfer Nepal Communications System Pvt. Ltd.
07.2010 - 02.2013
Senior Technician (Hardware and Network)
Beltron Trading Pvt. Ltd.
11.2008 - 07.2010
Bachelor of Science - Science Information Technology
Sikkim Manipal University
04.2001 - 01.2016
GED -
Trinity International Open School
04.2001 - 01.2012
School Leaving Certificate (SLC) -
Araniko Secondary Boarding School
04.2001 - 01.2004
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