Bronia Beckford
Nassau
Summary
Enthusiastic Customer Service Representative with thirteen years experience in the banking industry. I possess outstanding leadership and organizational abilities with superb verbal and written communication skills. Familiarity with all account types, products and services. In addition, I am a detail-oriented administrative assistant with experience in customer service, data entry, payroll enrollment and office management.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Westech Safety Club
Jerome Avenue
04.2024 - Current
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Scheduled office meetings and interviews with potential candidates.
- Ensuring KYC records are compliant for security licensing.
- Assisting human resources with scheduling and payroll.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Accounts Officer
CIBC FirstCaribbean International Bank
Nassau Bahamas
01.2017 - 01.2024
- Worked with the sales team to identify potential clients for new account openings, contributing to business growth.
- Revised internal policies and procedures related to account opening in accordance with evolving regulatory requirements, minimizing risk exposure for the institution.
- Provided training for newly hired Account Opening Officers, fostering a knowledgeable and capable workforce.
- Maintained accurate records of all transactions and client information, ensuring data integrity and confidentiality at all times.
Customer Service Representative
CIBC FirstCaribbean International Bank
Nassau Bahamas
01.2012 - 01.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Branch Ambassador
CIBC FirstCaribbean International Bank
Nassau Bahamas
08.2008 - 01.2012
- Improved customer satisfaction by providing personalized service and addressing concerns promptly.
- Delivered exceptional customer service by identifying opportunities for cross-selling additional products and services based on client needs.
- Maintained a thorough understanding of all banking products and services offered within the branch to provide knowledgeable guidance to clients.
Education
High School Diploma -
St Augustine's College
Bernard Road06.2005
Skills
- Customer Service
- Office Administration
- Time Management
- File Organization
- Computer Proficiency
- Filing
- Critical Thinking
- Scheduling
- Dedicated Team Player
- Appointment Scheduling
- Filing and data archiving
- Relationship Building
- Documentation And Reporting
Additional Information
- AML certifications completed yearly
- Integrity and Information Security Training complete
- Customer Service Yearly Assessment complete
Timeline
Administrative Assistant
Westech Safety Club
04.2024 - Current
Accounts Officer
CIBC FirstCaribbean International Bank
01.2017 - 01.2024
Customer Service Representative
CIBC FirstCaribbean International Bank
01.2012 - 01.2017
Branch Ambassador
CIBC FirstCaribbean International Bank
08.2008 - 01.2012
High School Diploma -
St Augustine's College