Bronia Beckford
Nassau
Summary
Enthusiastic Customer Service Representative with thirteen years experience in the banking industry. I possess outstanding leadership and organizational abilities with superb verbal and written communication skills. Familiarity with all account types, products and services. In addition, I am a detail-oriented administrative assistant with experience in customer service, data entry, payroll enrollment and office management.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Westech Safety Club
04.2024 - Current
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Scheduled office meetings and interviews with potential candidates.
- Ensuring KYC records are compliant for security licensing.
- Assisting human resources with scheduling and payroll.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Accounts Officer
CIBC FirstCaribbean International Bank
01.2017 - 01.2024
- Worked with the sales team to identify potential clients for new account openings, contributing to business growth.
- Revised internal policies and procedures related to account opening in accordance with evolving regulatory requirements, minimizing risk exposure for the institution.
- Provided training for newly hired Account Opening Officers, fostering a knowledgeable and capable workforce.
- Maintained accurate records of all transactions and client information, ensuring data integrity and confidentiality at all times.
Customer Service Representative
CIBC FirstCaribbean International Bank
01.2012 - 01.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Branch Ambassador
CIBC FirstCaribbean International Bank
08.2008 - 01.2012
- Improved customer satisfaction by providing personalized service and addressing concerns promptly.
- Delivered exceptional customer service by identifying opportunities for cross-selling additional products and services based on client needs.
- Maintained a thorough understanding of all banking products and services offered within the branch to provide knowledgeable guidance to clients.
Education
High School Diploma -
St Augustine's College
Bernard Road06.2005
Skills
- Customer Service
- Office Administration
- Time Management
- File Organization
- Computer Proficiency
- Filing
- Critical Thinking
- Scheduling
- Dedicated Team Player
- Appointment Scheduling
- Filing and data archiving
- Relationship Building
- Documentation And Reporting
Additional Information
- AML certifications completed yearly
- Integrity and Information Security Training complete
- Customer Service Yearly Assessment complete
Timeline
Administrative Assistant
Westech Safety Club
04.2024 - Current
Accounts Officer
CIBC FirstCaribbean International Bank
01.2017 - 01.2024
Customer Service Representative
CIBC FirstCaribbean International Bank
01.2012 - 01.2017
Branch Ambassador
CIBC FirstCaribbean International Bank
08.2008 - 01.2012
High School Diploma -
St Augustine's College
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