Caijah Rolle
Nassau
Summary
Dependable employee excelling in delivering fast, high-quality customer service in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and problem resolution with customers, waitstaff, and management. Strong communicator with a track record of building relationships and surpassing expectations in a fast-paced environment.
Retail professional prepared for dynamic shop environment with history of enhancing customer shopping experiences and maintaining organized product displays. Known for reliability, adaptability to changing needs, and fostering collaborative team efforts. Expertise in customer assistance, inventory management, and point-of-sale operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Applebees
Nassau, Bahamas
11.2024 - 03.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Shop Attendant
Sandals Royal Bahamian
Nassau, Bahamas
03.2024 - 07.2024
- Aided customers with inquiries regarding products, store promotions, or special offers to enhance their shopping experience.
- Provided excellent customer service, consistently receiving positive feedback from customers.
- Enhanced customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with management to implement promotional displays that led to increased sales figures for targeted items.
- Reduced inventory discrepancies by conducting thorough and accurate merchandise counts.
- Performed end-of-day cleaning duties, wiping down windows and counters and sweeping and mopping shop floor.
- Streamlined cashier operations through proper handling of cash transactions and credit card processing.
Lifeguard
Atlantis
Nassau, Bahamas
05.2023 - 08.2023
- Enforced all safety regulations and posted rules for patrons.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Led comprehensive safety training for new employees using company procedures.
- Recognized swimmers in need of assistance and acted quickly.
- Identified emergency situations or potential drownings and entered water for lifesaving measures.
- Monitored surrounding environment constantly to watch for potential risks.
- Patrolled beach or pool areas on foot and in towers to monitor activities of swimmers and surfers.
- Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
- Organized recreational activities such as water polo and volleyball games.
- Observed sections of assigned water zone of responsibility.
- Provided first aid care to injured patrons before paramedics arrived on scene.
- Used training and medical supplies to examine injured people and administer first aid.
- Performed emergency rescues when necessary.
- Gave thorough and detailed instructions on safety procedures to patrons to prevent accidents.
- Consulted medical protocol to administer CPR, bandage wounds and clean injuries.
- Administered immediate and comprehensive first aid to injured and distressed patrons.
Event Assistant
Cacique International
Nassau, Bahamas
02.2023 - 05.2023
- Monitored activities to enforce rules and safety procedures or arrange removal of unruly patrons.
- Managed inventory and sale of merchandise.
- Worked closely with other departments to ensure seamless integration of activities between different areas of responsibility.
- Organized event materials such as signage, decorations, catering supplies, and audio-visual equipment.
- Organized materials, cleaned facilities and set up equipment to prepare for events.
- Inspected gaming equipment prior to operation to verify working order.
- Assisted in the planning and execution of events, including scheduling vendors and venues.
- Unloaded equipment from trucks to assist in setting up venue for events.
Swim Instructor
Xavier’s Lower School
Nassau, Bahamas
05.2020 - 08.2022
- Explained safety rules and procedures regarding activities to patrons and guests to inform and educate.
- Used training and medical supplies to examine injured people and administer first aid.
- Wiped down exercise mats, weights and equipment prior to and after use.
- Maintained physical endurance and agility for optimal job performance.
- Provided swimming instruction to individuals and groups of all ages.
- Created weekly lesson plans tailored to the specific goals of each group or individual participant.
- Taught basic survival skills such as floating, treading water, emergency exits from the pool.
- Assisted in developing aquatic programs for recreational swim classes and competitive teams.
- Ensured that swimmers followed pool rules and regulations at all times.
- Performed monthly inspections of equipment to ensure it was in good working order.
Cashier
AML Foods
Nassau, Bahamas
06.2022 - 07.2022
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Performed other duties as assigned by management.
- Collected payments and provided accurate change.
- Counted and balanced cashier drawers.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Worked closely with front-end staff to assist customers.
Bartender
Twisters
Colby, Kansas
08.2020 - 05.2022
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Developed good working relationships with fellow employees through effective communication.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Attended regular training sessions to stay updated on new products or trends.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Cleansed glasses with sanitizing solution after each use.
- Assisted in setting up the bar for service shift.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Receptionist
The Bridge Authority
Nassau, Bahamas
06.2021 - 08.2021
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Verified visitors' identification cards before allowing access to the building.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted visitors and provided them with assistance.
- Scheduled space or equipment for special programs, meetings and conferences.
- Performed data entry tasks into various computer systems accurately and promptly.
- Prepared welcome packages for new hires containing relevant paperwork and other important details.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Youth Leader
Ministry of Youth & Sports
Nassau, Bahamas
07.2018 - 08.2018
- Designed and executed volunteer events for entire youth ministry to give back to community.
- Facilitated workshops on topics such as goal setting, conflict resolution and decision making.
- Mentored, instructed and supervised participating youths through collaborative efforts with like-minded, creative and inspirational team members.
- Led discussions and facilitated games and activities to demonstrate values and morality.
- Promoted positive interactions between volunteers and older youth by strictly following safety guidelines.
Education
Associate of Science - Kinesiology
Colby Community College
05-2022
High School Diploma -
The Leadership Academy
06-2020
Skills
- Swim Instruction
- First Aid
- Needs Assessment
- File Management
- Scheduling
- Data Entry
- Office Management
- Organization Skills
- Professional Demeanor
- Performance Improvement
- Time Management
- Verbal and Written Communication
- Certified Microsoft Office Specialist
- Payment Processing
- Suggestive Selling
- Outstanding Customer Service
- Cleanliness standards
- Safe food handling
- Sales expertise
Certification
- First Aid Certification 05/2023
- Water Safety Certification 05/2023
Education and Training
other,other
Timeline
Server
Applebees
11.2024 - 03.2025
Shop Attendant
Sandals Royal Bahamian
03.2024 - 07.2024
Lifeguard
Atlantis
05.2023 - 08.2023
Event Assistant
Cacique International
02.2023 - 05.2023
Cashier
AML Foods
06.2022 - 07.2022
Receptionist
The Bridge Authority
06.2021 - 08.2021
Bartender
Twisters
08.2020 - 05.2022
Swim Instructor
Xavier’s Lower School
05.2020 - 08.2022
Youth Leader
Ministry of Youth & Sports
07.2018 - 08.2018
High School Diploma -
The Leadership Academy
Associate of Science - Kinesiology
Colby Community College