Cyber security
Chelsen White
Server
Nassau
Summary
Energetic server ready to undertake challenging technical support triage duties in demanding environments. Cognizant of when to go hands-on with issues and when to delegate support calls to appropriate personnel. Eager to apply personal technological expertise to support tasks and keen technical judgment to fast-paced personnel delegation.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Server
Rosewood Luxury Hotel & Resorts Group
11.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Outback Steakhouse
11.2017 - Current
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Supported needs of 12- person wait staff who attended to specific needs of countless customers daily for casual dining restaurant with social relevancy and intentionality
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Education
No Degree - I.T
Synergy Bahamas
Nassau 03.2018 - 05.2018
High School Diploma -
C.V Bethel Senior High
Nassau 09.2012 - 06.2015
Skills
Technical Documentation
Customer service expert
Software diagnosis
Technical issues analysis
Responsible
Customer Service
Strong Work Ethic
Professional Appearance
Additional Information
young aspiring I.T technician/penetration tester looking to gain experience and knowledge in the I.T field both by seeking out any entry-level positions and learning from seasoned professionals
Certification
CompTIA Network Fundamentals
Interests
Cellular/console repair
cellular/console repair
most of what I know is self-taught and I'm now looking to expand my knowledge through work experience, training, and networking with like-minded individuals
Timeline
CompTIA IT Fundamentals
05-2024
Server
Rosewood Luxury Hotel & Resorts Group
11.2022 - Current
CompTIA Network Fundamentals
05-2018
No Degree - I.T
Synergy Bahamas
03.2018 - 05.2018
Server
Outback Steakhouse
11.2017 - Current
High School Diploma -
C.V Bethel Senior High
09.2012 - 06.2015
CompTIA A+
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