Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Johnson

Nassau

Summary

Dynamic professional experience with a proven track record in staff management and customer service. I am skilled in both conflict de-escalation and resolution, able to handle any precarious situation that my develop. I effectively enhanced service quality with the aid of my managers and coworkers. Dedicated to continuous improvement and operational efficiency, I thrive in fast-paced environment, tending to grow bored of anything less.

Overview

6
6
years of professional experience

Work History

Shift Supervisor

B.B.Q Chicken
08.2024 - 08.2025
  • Assisted in daily shift operations, learning core tasks and safety procedures.
  • Supported team in maintaining a clean and organized work environment.
  • Adapted quickly to operational systems and tools used on the floor.
  • Monitored inventory to ensure a constant resupply before needed
  • Coordinated team activities to optimize workflow and meet nightly production targets.
  • Trained new employees on equipment usage and operational procedures for efficiency.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.

Customer Servie Representative Specialist

Grand Canyon Education
08.2022 - 12.2023
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Collaborated with team members to enhance service delivery processes and improve customer satisfaction.
  • Assisted in training new staff on customer service protocols and system usage for streamlined operations.
  • Utilized Microsoft Excel software to track customer interactions and maintain accurate records of feedback and resolutions.
  • Conducted follow-up communications with customers to ensure satisfactory resolution of issues presented.
  • Handled escalated calls professionally by remaining calm under pressure while working towards mutually agreeable resolutions for all parties involved.

Customer Service Representative

Pizza Hut
01.2022 - 07.2022
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Streamlined order processing by utilizing CRM software to enhance response times.
  • Analyzed customer feedback to identify trends and recommended actionable improvements
  • Collaborated with cross-functional teams to improve service delivery and customer satisfaction.
  • Handled large volumes of calls by taking orders with efficiancy and working in tune with other staff members

Campus Security Officer

University of Tampa
10.2019 - 05.2021
  • Monitored campus activities to ensure safety and security of students and staff.
  • Conducted regular patrols to identify and mitigate potential security risks.
  • Responded promptly to emergency situations, coordinating with local law enforcement as needed.
  • Implemented safety protocols, enhancing overall campus safety measures.
  • Provided support during campus events, managing crowd control and ensuring compliance with regulations.

Education

Bachelor of Arts - Film With An Emphasis in Screenwriting

Grand Canyon University
Phoenix, Arizona
12-2023

High School Diploma -

Aquinas College
Nassau, Bahamas
06-2019

Skills

  • Staff management
  • Customer-oriented
  • Inventory control and record keeping
  • Operations management
  • Strategic planning
  • Continuous improvement
  • Conflict de-escalation
  • Physical fitness
  • Critical thinking
  • Computer proficiency
  • Conflict resolution

Timeline

Shift Supervisor

B.B.Q Chicken
08.2024 - 08.2025

Customer Servie Representative Specialist

Grand Canyon Education
08.2022 - 12.2023

Customer Service Representative

Pizza Hut
01.2022 - 07.2022

Campus Security Officer

University of Tampa
10.2019 - 05.2021

Bachelor of Arts - Film With An Emphasis in Screenwriting

Grand Canyon University

High School Diploma -

Aquinas College

Similar Profiles

CREATE PROFILE
Christopher Johnson