CHRYSTAL JOHNSON
Nassau
Summary
Hard-working professional with 25+ years of experience and a proven knowledge of conflict resolution, customer needs assessment, and customer communications. Aiming to leverage my skills to successfully fill the ANY role at your company.
Overview
32
32
years of professional experience
Work History
Asst. Manager
Atlantis
04.2023 - Current
- Enhanced team performance by developing and implementing operational strategies.
- Collaborated with cross-functional teams to streamline processes and elevate service delivery.
- Conducted training for new staff on policies and procedures, fostering productivity.
- Ensured timely inventory reordering while minimizing stock discrepancies through monitoring.
- Analyzed customer feedback to improve service quality and efficiency.
- Facilitated regular staff meetings for input gathering and communication of updates.
- Increased employee engagement by implementing effective training programs.
- Supervised operations to consistently achieve performance and quality standards.
Butler
Atlantis (Beach Club)
06.2011 - 03.2020
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
- Train workers in proper operational procedures and functions and explain company policies.
- Meet with managers or other supervisors to stay informed of changes affecting operations.
- Inform workers about interests or special needs of specific groups.
- Apply customer/guest feedback to service improvement efforts.
- Resolve customer complaints regarding worker performance or services rendered.
- Requisition necessary supplies, equipment, or services.
- Furnish customers with information on events or activities.
- Collaborate with staff members to plan or develop programs of events, schedules of activities, or menus.
- Participate in continuing education to stay abreast of industry trends and developments.
Hostess
Atlantis
06.1998 - 11.2005
- Greet guests and seat them at tables or in waiting areas.
- Provide guests with menus.
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
- Answer telephone calls and respond to inquiries or transfer calls.
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
- Inspect dining and serving areas to ensure cleanliness and proper setup.
- Inform patrons of establishment specialties and features.
- Receive and record patrons' dining reservations.
- Direct patrons to coatrooms and waiting areas such as lounges.
- Take and prepare to-go orders.
Casino Cashier
Atlantis
09.1995 - 06.1998
- Sell/Cash and Exchange Casino Coins/Chips. Balance Main Bank
Cashier
Super Value Food Stores
07.1993 - 09.1995
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Process merchandise returns and exchanges.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Request information or assistance using paging systems.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Calculate total payments received during a time period, and reconcile this with total sales.
- Sort, count, and wrap currency and coins.
- Cash checks for customers.
Education
Certificate of Achievement - Customer service
Retail Education Services
Fort Lauderdale, FL01.1995
Certificate of Completion - Commercial Skills
Industrial Training Center
Nassau, New Providence07.1993
High School Diploma - undefined
S.C. McPherson Secondary School
Nassau, New Providence06.1992
Certificate of Completion - Practical Computer Studies
The Training Center
Nassau, New Providence04.1992
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Cash handling
- Safe food handling
- Hospitality service expertise
- Menu recommendations
- Payment processing
- Memory retention
- Table setting
- Order accuracy
- Complaint resolution
- Active listening
- Menu memorization
- Time management
- Upselling techniques
- Allergy awareness
- Beverage preparation
- Ordering procedures
- Team leadership
- Problem-solving
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Goal setting
- Conflict resolution
- Team building
- Recruiting and interviewing
- Policy enforcement
- Orientation and training
- Employee performance evaluations
- Adaptability and flexibility
- Verbal and written communication
- Workplace safety compliance
- Customer service and satisfaction
Professional and courteous
References
- Valencia, Moss, Manager, Mossvalencia0@gmail.com, (242) 828-2317, Atlantis, Former Manager
- Raynor, Bain, Former Manager, ray.bain@yahoo.com, (242) 357-4733,
- Kendrick Wallace. kennyk769@hotmail.com, (242) 4480245 Atlantis.
- Alyssa Storr Alyssa.Storr@atlantisparadise.com (242)4673149 Atlantis.
Timeline
Asst. Manager
Atlantis
04.2023 - Current
Butler
Atlantis (Beach Club)
06.2011 - 03.2020
Hostess
Atlantis
06.1998 - 11.2005
Casino Cashier
Atlantis
09.1995 - 06.1998
Cashier
Super Value Food Stores
07.1993 - 09.1995
Certificate of Achievement - Customer service
Retail Education Services
Certificate of Completion - Commercial Skills
Industrial Training Center
High School Diploma - undefined
S.C. McPherson Secondary School
Certificate of Completion - Practical Computer Studies
The Training Center