Deborah Darling
Nassau
Summary
Dynamic Rooms Control Agent with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.
Overview
13
13
years of professional experience
Work History
Rooms Control Agent
Baha Mar
06.2022 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and loyalty.
- Resolved guest inquiries efficiently, contributing to positive experiences and repeat visits.
- Collaborated with team members to streamline operational processes and enhance workflow efficiency.
- Assisted in training new agents, fostering a knowledgeable and capable team environment.
- Managed front desk operations, maintaining accurate records and facilitating smooth check-in/check-out procedures.
- Coordinated with multiple departments to address guest requests promptly, enhancing overall service delivery.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Billing queries (deposits/ refunds and billing disputes)
- Casino Billing
PBX Hotel Operator
Baha Mar
06.2019 - 06.2022
- Operated multi-line PBX system to manage incoming calls efficiently.
- Provided exceptional customer service to guests through clear communication and problem-solving.
- Collaborated with hotel staff to coordinate guest requests and ensure seamless operations.
- Trained new operators on PBX systems and standard operating procedures for optimal performance.
Inventory Clerk
Super Value Food Store
07.2018 - 06.2019
- Monitored inventory levels to ensure accurate stock availability and timely restocking.
- Processed incoming shipments using warehouse management systems for efficient tracking.
- Conducted regular audits to maintain inventory accuracy and integrity across storage locations.
Front Desk Agent
Atlantis
10.2012 - 10.2016
- Managed guest check-ins and check-outs efficiently, ensuring a smooth arrival experience.
- Resolved guest inquiries and issues promptly to enhance customer satisfaction.
- Coordinated room assignments and maintained accurate reservation records using property management systems.
- Trained new front desk staff on operational procedures and customer service standards.
- Developed relationships with guests, providing personalized recommendations to enhance their stay experience.
- Conducted audits of guest accounts to ensure accuracy in billing and charges before departure.
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Education
Associates Degree - Business Administration And Management
Remington College
Tampa, Florida06-2006
High School Diploma -
C.V.Bethel Senior High School
Nassau, Bahamas06-2004
Skills
- Problem-solving skills
- Customer service and care
- Inventory audits
- Bahama Host
- Cashier
- Time management
Timeline
Rooms Control Agent
Baha Mar
06.2022 - Current
PBX Hotel Operator
Baha Mar
06.2019 - 06.2022
Inventory Clerk
Super Value Food Store
07.2018 - 06.2019
Front Desk Agent
Atlantis
10.2012 - 10.2016
Associates Degree - Business Administration And Management
Remington College
High School Diploma -
C.V.Bethel Senior High School