Deepak Thapa Chhetri
sharjah,,UAE
Summary
Dedicated professional with a strong foundation in food safety and quality control, adept at implementing HACCP principles and ensuring compliance with industry standards. Demonstrates exceptional skills in cash handling accuracy, supply chain understanding, and customer billing operations. Known for empathy towards customers and patience under pressure, effectively handling complaints while maintaining strong communication. Committed to enhancing operational efficiency through quality control monitoring and fostering a safe environment. Career goals include advancing expertise in supply chain management and quality assurance within the food industry.
Overview
4
4
Languages
1
1
Certification
17
17
years of professional experience
Work history
Food service supervisor
Americana
sharjah, UAE
2010.01 - Current
- Provided ongoing coaching and feedback to staff members; fostered a supportive team environment
- Monitored portion control practices to reduce food costs without compromising quality.
- Handled customer complaints with professionalism, resulting in improved relationships.
- Delegated tasks effectively amongst staff, enhancing operational efficiency.
- Responded promptly to any issues arising during shifts, minimising disruption to service.
- Maintained hygiene in the kitchen for health and safety compliance.
- Maintained excellent guest satisfaction by providing attentive, proactive, and helpful service.
- Enhanced customer satisfaction by ensuring quality food service.
- Implemented an efficient cleaning schedule; maintained a clean and organised workspace at all times.
Education
Certificate of Higher Education - Management
Shivapuri Higher Secondary School and College
NepalSkills
- HACCP principles
- Cash handling accuracy
- Supply chain understanding
- Quality control implementation
- Food safety awareness
- Complaint handling
- Strong communication
- Quality control monitoring
- Empathy towards customers
- Patience under pressure
- Customer billing operations
Certification
- ServSafe Food Safety Certificate — National Restaurant Association, September 2024
- Menu Safe HACCP Level 3 — Menu Safe, March 2026
Languages
English
Intermediate
Hindi
Intermediate
Arabic
Beginner
Nepali
Intermediate
Timeline
Food service supervisor
Americana
2010.01 - Current
Certificate of Higher Education - Management
Shivapuri Higher Secondary School and College