Deidree McEwan
Nassau
Summary
Proactive and experienced Licensed Customs Broker seeking an executive role to leverage my skills and experience in a reputed organization. With over 5 years of experience as a self-employed customs broker and a corporate in-house broker, I bring extensive knowledge of customs regulations, compliance, operations, and effective management skills to the table. Adept in improving product flow and ensuring seamless operations, with additional strengths of strong communication skills and customer satisfaction.
Overview
6
6
years of professional experience
Work History
In-House Broker Manager
Aeropost & Click to Collect Company Ltd.
09.2023 - Current
- Managed and oversaw daily operations of the logistics and brokerage department
- Processed customs entries promptly, ensuring legal compliance at all levels
- Collaborated closely with import and export teams to optimize workflows and improve efficiency
- Resolved any issues associated with customs clearance processes and liaised effectively with all relevant bodies
- Ensured all shipments complied with domestic and international customs regulations
- Streamlined import operations, optimized product flow, and reduced customs-related costs by 20%
- Built strong relationships with clients, team members, and senior leadership, facilitating excellent communication and efficiency across the board
- Conducted extensive research on tariff systems and customs procedures and provided critical risk management strategies for the company
- Coordinated with multiple departments to resolve invoicing inaccuracies and led effective training to prevent future discrepancies.
- Enhanced client satisfaction by providing exceptional customer service and addressing their needs promptly.
- Identified areas of improvement within the organization through regular audits and recommended changes to enhance productivity and efficiency.
- Monitored client portfolios regularly to ensure alignment with their financial objectives and risk tolerance levels.
- Assisted with the preparation of financial statements and reports for management review, ensuring accuracy and timely submission.
- Oversaw promotional activities that generated awareness about our services among prospective clients.
- Analyzed complex financial data to develop customized investment strategies for high-net-worth individuals and institutional investors.
- Developed new business relationships by networking with potential clients and offering tailored brokerage solutions.
Self-Employed Customs Broker
MC2 Customs Brokerage Solutions
07.2018 - 09.2023
- Handled end-to-end import and export processes of goods for a diverse portfolio of clients
- Promoted compliance with relevant legal and company standards and maintained up-to-date knowledge of all regulations
- Discussed and negotiated contracts with third party logistics providers to ensure speed and efficiency
- Managed a diverse portfolio of clients, resulting in a high client retention rate
- Provided strategic advice to clients on import and export requirements while ensuring compliance with customs regulations
- Prepared and processed import and export documentation to clear shipments through customs
- Expert import clearance through main airfreight and maritime ports of pallets and containers
- Reviewed and signed documents on behalf of clients in line with the power of attorney limitations
- Skillfully resolved customs related issues in a timely manner to minimize potential delays.
- Provided top-notch customer service through attention to detail, quick response times, and expert advice on import/export matters.
- Collaborated with carriers, warehouse operators, and freight forwarders to expedite shipments and resolve issues.
Education
High School Diploma -
C.V. Bethel Senior High School
South Beach, NP06.2021
Skills
- Proficient in tariff systems, Customs regulations and procedures
- Advanced navigation, processing, and auditing of BESW
- Proficient in managing and leading teams
- Excellent interpersonal skills for liaising effectively with all relevant parties
- Strong negotiation and communication skills
- Excellent understanding of international import/export laws
- Exceptional numeracy and analytical skills
- Adept at maintaining up-to-date documentation
- Strong problem-solving and critical thinking abilities
- Proactive and able to multitask effectively
- Strong Customer Service
- Microsoft 365
- Google Docs
References
Available upon request
Timeline
In-House Broker Manager
Aeropost & Click to Collect Company Ltd.
09.2023 - Current
Self-Employed Customs Broker
MC2 Customs Brokerage Solutions
07.2018 - 09.2023
High School Diploma -
C.V. Bethel Senior High School
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