Dekell Mckenzie
Summary
Experienced hospitality professional known for enhancing guest experiences and driving repeat business. Proven ability to collaborate seamlessly with team members and adapt to changing service demands. Exceptional communication skills and friendly demeanor consistently create a welcoming atmosphere and ensure guest satisfaction.
Overview
7
7
years of professional experience
Work History
Cocktail Server
Hotel Riu Palace Paradise Island
Paradise Island
04.2024 - Current
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Maintained clean and organized bar area.
- Enhanced customer experience by providing prompt and friendly service, ensuring patrons' needs were met with attention to detail.
- Adapted to fast-paced environment, maintaining high-quality service during rush hours and special events.
Fine Jewelry Sales Associate
Park Lane Jewelers
Marina Village, Paradise Island
04.2023 - 03.2024
- Completed store opening and closing procedures as per company guidelines.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
- Provided dynamic service to customers through active engagement, direct eye contact and well-honed listening skills.
- Developed extensive conflict resolution skills by diffusing tense situations with unhappy customers.
Sales Representative
KKWaistline
Robinson Road
05.2022 - 12.2022
- Increased sales and customer satisfaction through personalized servicing.
- Welcomed customers and provided assistance in locating and purchasing products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Sales Representative
Shelly's Classic Boutique
Carmichael Road
08.2019 - 03.2020
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Trained and mentored new sales representatives.
Secretary Intern
Royal Bahamas Defense Force
Coral Harbor Base
02.2019 - 02.2019
- Responded to inquiries from callers seeking information.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Routed business correspondence, documents, and messages to correct departments and staff members.
Post Office Clerk
Post Office
Carmichael Road
08.2018 - 08.2018
- Sorted mail according to size, shape and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Monitored inventory of postage stamps and made orders to replenish.
Education
Certificate - Blackjack
National Casino & Bartending Institute
East Bay & Mackey Street12.2021
High School Diploma -
Anatol Rodgers High School
Nassau, Bahamas 06.2019
No Degree -
Bahamas Academy of SDA
Nassau, Bahamas06.2016
Skills
- Teamwork and Collaboration
- MS Office
- Data Entry
- Flexible and Adaptable
- Dependable and Responsible
- Service Management
- Strong Communication and Interpersonal Skills
- Payment Oversight
- Customer Needs Assessment
- Engaging with Diverse Customers
- Customer service
- Speed and efficiency
Timeline
Cocktail Server
Hotel Riu Palace Paradise Island
04.2024 - Current
Fine Jewelry Sales Associate
Park Lane Jewelers
04.2023 - 03.2024
Sales Representative
KKWaistline
05.2022 - 12.2022
Sales Representative
Shelly's Classic Boutique
08.2019 - 03.2020
Secretary Intern
Royal Bahamas Defense Force
02.2019 - 02.2019
Post Office Clerk
Post Office
08.2018 - 08.2018
Certificate - Blackjack
National Casino & Bartending Institute
High School Diploma -
Anatol Rodgers High School
No Degree -
Bahamas Academy of SDA