DEREK ADAMS
Nassau,NP
Summary
Knowledgeable and dedicated customer service professional, leader, and problem-solver with extensive experience in multiple industries, seeking to become apart of this dynamic team. I also consider myself a solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success through specializing in quality, swift and process optimization. Given my articulate and energetic nature as well as my exceptional interpersonal skills, I would undoubtedly make a great addition to your team of leaders.
Overview
7
7
years of professional experience
Work History
Summer Intern
CG Atlantic
12.2022 - 01.2023
- Enhanced customer satisfaction by efficiently processing insurance claims and providing timely updates.
- Collaborated with team members on projects to improve the overall efficiency of the department.
- Improved communication between departments by creating reports on client interactions and feedback for management review.
- Exceeded personal performance goals consistently by remaining proactive in seeking out learning opportunities regarding insurance products services.
- Handled confidential documents with utmost care and discretion while working closely with senior team members to support underwriting and claims processes.
Summer Student
CG Atlantic Medical
06.2022 - 12.2022
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Delivery Driver
Lock Box Shipping
08.2020 - 12.2021
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Clerk's Assistant
Department of Social Service
07.2016 - 08.2016
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Demonstrated adaptability by quickly mastering new software applications as needed for various tasks.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted guests in with friendliness and professionalism.
Education
Bachelor of Science - Engineering Technology
University of North Alabama
Florence, Alabama12.2024
High School Diploma -
North Florida Educational Institute
Jacksonville, Florida01.2020
Skills
- Microsoft Office Proficiency
- Time Management/Organization skills
- Interpersonal skills
- Critical thinking
- Problem-solving
- Multitasking
- Strategic planning
- Networking abilities
- Great Mathematical Skills
- Exceptional Customer service
- Teamwork and Collaboration
Accomplishments
- 2020 Class Valedictorian, North Florida Educational Institute
- Dean List, 2020-01-01, 2022-01-01, North Florida Educational Institute
Timeline
Summer Intern
CG Atlantic
12.2022 - 01.2023
Summer Student
CG Atlantic Medical
06.2022 - 12.2022
Delivery Driver
Lock Box Shipping
08.2020 - 12.2021
Clerk's Assistant
Department of Social Service
07.2016 - 08.2016
Bachelor of Science - Engineering Technology
University of North Alabama
High School Diploma -
North Florida Educational Institute
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