Summary
Overview
Work history
Education
Skills
References
Timeline
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Dhiraj Shrestha

Dhiraj Shrestha

Thapathali,Nepal

Summary

Dynamic and results-driven professional with a robust skill set in problem-solving, communication, and team building. Demonstrates exceptional leadership and strategic planning abilities, coupled with expertise in public relations and social media marketing. Adept at inventory management and public speaking, consistently maintaining composure under pressure. Committed to leveraging resourcefulness and marketing acumen to drive organisational success.

Experienced Unit Head with over 19 years in Telecom industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.

Organised and dependable Unit Head with good track record across all performance evaluation. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

Overview

20
20
years of professional experience
3
3
years of post-secondary education

Work history

Retail Centers - Unit Head

Ncell Limited
Kathmandu, Nepal
12.2016 - Current
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Increased customer satisfaction by resolving issues.
  • Improved efficiency and productivity by acquiring new skills.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Oversaw daily operations to achieve high productivity levels.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Delegated tasks appropriately to maximise productivity of the team.
  • Offered friendly, efficient customer service and handled challenging situations with ease.

Ncell Centre - Team Head

Ncell Limited
Kathmandu, Nepal
01.2012 - 12.2016
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Increased customer satisfaction by resolving issues.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Oversaw daily operations to achieve high productivity levels.

Ncell Centre - Supervisor

Ncell
Kathmandu, Nepal
03.2008 - 01.2012

Call Centre Assistant

Mero Mobile
Kathmnadu, Nepal
09.2006 - 03.2008

Education

BTTM - Tourism

Kathmandu
Nepal
06.2004 - 10.2007

Skills

  • Problem-solving
  • Communication skills
  • Team building
  • Resourcefulness
  • Leadership
  • Strategic planning
  • Public Relations
  • Social media marketing
  • Inventory management
  • Public speaking
  • Marketing
  • Calm under pressure

References

References available upon request.

Timeline

Retail Centers - Unit Head

Ncell Limited
12.2016 - Current

Ncell Centre - Team Head

Ncell Limited
01.2012 - 12.2016

Ncell Centre - Supervisor

Ncell
03.2008 - 01.2012

Call Centre Assistant

Mero Mobile
09.2006 - 03.2008

BTTM - Tourism

Kathmandu
06.2004 - 10.2007
Dhiraj Shrestha