Dhiraj Shrestha
Thapathali,Nepal
Summary
Dynamic and results-driven professional with a robust skill set in problem-solving, communication, and team building. Demonstrates exceptional leadership and strategic planning abilities, coupled with expertise in public relations and social media marketing. Adept at inventory management and public speaking, consistently maintaining composure under pressure. Committed to leveraging resourcefulness and marketing acumen to drive organisational success.
Experienced Unit Head with over 19 years in Telecom industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.
Organised and dependable Unit Head with good track record across all performance evaluation. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work history
Retail Centers - Unit Head
Ncell Limited
Kathmandu, Nepal
2016.12 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delegated tasks appropriately to maximise productivity of the team.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Ncell Centre - Team Head
Ncell Limited
Kathmandu, Nepal
2012.01 - 2016.12
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Increased customer satisfaction by resolving issues.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Oversaw daily operations to achieve high productivity levels.
Ncell Centre - Supervisor
Ncell
Kathmandu, Nepal
2008.03 - 2012.01
Call Centre Assistant
Mero Mobile
Kathmnadu, Nepal
2006.09 - 2008.03
Education
BTTM - Tourism
Kathmandu
Nepal 2004.06 - 2007.10
Skills
- Problem-solving
- Communication skills
- Team building
- Resourcefulness
- Leadership
- Strategic planning
- Public Relations
- Social media marketing
- Inventory management
- Public speaking
- Marketing
- Calm under pressure
References
References available upon request.
Timeline
Retail Centers - Unit Head
Ncell Limited
2016.12 - Current
Ncell Centre - Team Head
Ncell Limited
2012.01 - 2016.12
Ncell Centre - Supervisor
Ncell
2008.03 - 2012.01
Call Centre Assistant
Mero Mobile
2006.09 - 2008.03
BTTM - Tourism
Kathmandu
2004.06 - 2007.10