Dipak Guragain
Enterprise Support Representative
Jhapa
Summary
Dynamic and results-driven professional with extensive experience at WORLDLINK COMMUNICATIONS LTD. Skilled in technical troubleshooting, customer service, and network support. Proven track record of resolving complex issues, managing customer relationships, and delivering consistent performance under pressure. A committed team player and effective leader with a passion for continuous improvement.
Overview
4
4
years of professional experience
Work History
Enterprise Support Representative (Senior Assistant)
WORLDLINK COMMUNICATIONS LTD
04.2024 - Current
- Handled enterprise-level troubleshooting and ensured timely issue resolution.
- Diagnosed and resolved technical hardware and software issues, including internet connectivity problems.
- Responded effectively to customer service requests and escalations.
- Compiled daily reports and presented them to the supervisor.
- Executed tasks assigned by Head Office efficiently.
Technical Support Representative
WORLDLINK COMMUNICATIONS LTD
07.2022 - 03.2024
- Provided technical support to customers, resolved connectivity issues.
- Assisted in maintaining high customer satisfaction through prompt responses.
Field Assistant
WORLDLINK COMMUNICATIONS LTD
05.2021 - 07.2022
- Assisted in field operations, including installation and maintenance of internet services.
- Collaborated with technical teams to address client concerns on-site.
Education
Intermediate Level -
Shree Adarsha Ma. Vi.
Mechinagar, JhapaSkills
Technical Troubleshooting
Timeline
Enterprise Support Representative (Senior Assistant)
WORLDLINK COMMUNICATIONS LTD
04.2024 - Current
Technical Support Representative
WORLDLINK COMMUNICATIONS LTD
07.2022 - 03.2024
Field Assistant
WORLDLINK COMMUNICATIONS LTD
05.2021 - 07.2022
Intermediate Level -
Shree Adarsha Ma. Vi.
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