DIPAK NEUPANE
Kathmandu
Summary
Diversely skilled IT Engineer with 5 years helping businesses maintain smooth operations and optimal workflow. Driven to enhance functionality by collaborated with 240+ IT infrastructure and application development staff members. Talented at deriving maximum value from existing assets as well as knowing when cost-effective upgrades reach peak return on investment (ROI).
Overview
6
6
years of professional experience
Work History
IT Engineer (Promoted)
Dish Media Network Ltd
01.2018 - Current
- Spearheaded the creation and deployment of monitoring tools. These tools enabled real-time monitoring of link state, graphical visualization of link traffic (with Weathermap), and streamlined network troubleshooting. As a result, network efficiency increased by 30%, reducing response time to network issues and minimizing downtime
- Added the security layer on organization assets by creating the access policies between server network, database network, and end-user networks on firewalls like Palo Alto, and Fortinet
- Increased the productivity of the security team, in monitoring and response to cyber threats by creating the centralized logging system and SIEM Solution and graphical visualization (Grafana)
- Periodically scanning and security assessment helped the IT security team to be aware of security incidents, risks, and damage that might cause to the organization
- Analyzed and reported on a critical security incident, providing the management team with comprehensive insights and recommendations; facilitated swift response and minimized potential impact on customer data integrity
- Proactively monitor the security threats as leader of 24x7 Security operation team.
IT Support Engineer
Dish Media Network Ltd
01.2018 - 01.2020
- Operating from the centralized service desk, providing IT support over remote connection and on-site
- Ensured a smooth running of business by assisting users with their requests regarding IT related challenges through the submitted IT tickets in a timely manner in accordance with the internal SOPs
- Proactively monitored and maintained computer systems and networks, contributing significantly to the organization's daily operational efficiency.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability
- Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies
- Assist in setting up equipment for meetings and daily operations to ensure seamless technical support.
Education
Bachelor of Science - Computer Science and Information Technology (Bachelor’s degree)
Tribhuvan University
Kathmandu, Nepal12.2017
Skills
- Cybersecurity
- Penetration Testing
- Incident Response
- System Implementation
- Networking
- API Penetration Testing
- IT Support
- Critical thinker
- Researcher
- Team Work
- Troubleshooting
- Monitoring
- Operating system (Windows/Linux/MacOS)
- SIEM
- LAN, WAN, VLAN
- Router, Switch configuration (Mikrotik, Cisco, Huawei)
- IPSec, GRE Tunnel
- DHCP, NAT, Routing (BGP),DNS
References:
Available upon request.
Timeline
IT Engineer (Promoted)
Dish Media Network Ltd
01.2018 - Current
IT Support Engineer
Dish Media Network Ltd
01.2018 - 01.2020
Bachelor of Science - Computer Science and Information Technology (Bachelor’s degree)
Tribhuvan University
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