Summary
Overview
Work History
Education
Skills
References
ACTIVITIES
Awards
Training
Timeline
Generic

Felecia Touissiant

Nassau,NP

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

20
20
years of professional experience

Work History

Guest Relations Coordinator

ROSEWOOD RESORT, BAHAMAR (ON CALLER)
04.2023 - Current
  • Coordinated guest arrivals and departures, ensuring seamless check-in experiences.
  • Resolved guest inquiries and concerns to enhance overall satisfaction.
  • Developed and maintained strong relationships with guests through personalized communication.
  • Collaborated with various departments to fulfill special requests and preferences.
  • Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.

Counselor Rosewood Kids Explorer

ROSEWOOD RESORT, BAHAMAR
04.2022 - Current
  • Departmental Trainer
  • Greeted guests warmly and explained what to expect.
  • Kept area clean and neat to give visitors positive first impression.
  • Developed and maintained filing systems for efficient document retrieval and management. Such as inventory & scheduling.
  • Trained new staff on area protocols and customer service best practices.
  • Assist with ordering inventory
  • Create monthly counts of kids attendance
  • Have some knowledge of Birchstreet
  • Evaluated program effectiveness, adjusting strategies to improve client outcomes consistently.
  • Contributed to a supportive work environment by sharing knowledge.
  • Designed and implemented programs for the kids
  • Trained junior counselors, fostering a culture of knowledge sharing and teamwork.
  • Built personal relationships with guests to promote positive experiences.
  • Entertained guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Guided groups of up to 40 kids.

Towel Hut Attendant

ATLANTIS RESORT, MARINE & WATER PARK
07.2018 - 05.2021
  • Give out towels to guests
  • Greet guests
  • Give directions
  • Make reservations
  • Give out wristbands to guests
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Maintained cleanliness and organization of water park facilities, enhancing overall guest experience.

Receptionist/ Sales Representative

RADIATOR SPECIALIST
09.2016 - 10.2017
  • Maintained organized filing system for client records, enhancing retrieval efficiency.
  • Supported inventory management by tracking supplies and placing reorders as necessary.
  • Prepare the store for opening and closing
  • Printed daily transactions using Quick books program
  • Secretarial duties: filing, logging entries, copying and other duties.

Sales Clerk

ISLAND LUCK
06.2015 - 08.2016
  • Maintained organized merchandise displays, promoting visibility and accessibility of products.
  • Processed transactions efficiently using point-of-sale systems to ensure accurate sales tracking.
  • Collaborated with team members to optimize store operations and improve customer service standards.

Guest Services Agent

ATLANTIS RESORT (TEMPORARY)
05.2014 - 07.2014
  • Ensure Guest has on the correct wrist bands
  • Gave directions
  • Assist with lost & found
  • Developed strong relationships with repeat customers, fostering loyalty and return visits.
  • Created welcoming and comfortable environment for guests.

Sales Representative

MY ATLANTIS PHOTOS (TEMPORARY)
11.2013 - 05.2014
  • Take Photographs
  • Developed strong customer relationships to enhance client satisfaction and retention.
  • Set and achieved company defined sales goals.

Customer Service Representative

DAIRY QUEEN
08.2012 - 01.2013
  • Prepare the store for opening and closing
  • Managed cash register operations, maintaining accuracy in transactions and balancing daily receipts.

Customer Service Representative

MARCO’S PIZZA (TEMPORARY)
08.2011 - 11.2011
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Part-time Salesperson

GLITZ & GLAMOR
12.2010 - 12.2010
  • Maintained organized filing system for client records, enhancing retrieval efficiency.
  • Supported inventory management by tracking supplies and placing reorders as necessary.
  • Prepare the store for opening and closing
  • Printed daily transactions using Quick books program
  • Secretarial duties: filing, logging entries, copying and other duties.

Summer Student/Assistant Cashier

RADIATOR SPECIALIST
06.2005 - 08.2007
  • Prepare the store for opening and closing
  • Printed daily transactions using Quick books program
  • Secretarial duties: filing, logging entries, copying and other duties.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted in day-to-day operations, ensuring efficient workflow across departments.

Education

High School Diploma -

C. V. BETHEL SENIOR HIGH SCHOOL
Nassau Bahamas
06.2010

R. M. BAILEY SENIOR HIGH SCHOOL
Nassau
06.2008

C. H. REEVES JUNIOR HIGH SCHOOL
New Providence
06.2007

RIDGELAND PRIMARY SCHOOL
Nassau, NP
06.2004

Skills

  • Strong empathy

  • Guest satisfaction focus

  • Exceptional communication

  • Complaint handling

  • Initiative-taking

  • Guest satisfaction

  • Multitasking

  • Multitasking Abilities

  • Problem-solving abilities

  • Time management

  • Reliability

  • Excellent communication

  • Clear communication

  • Organizational skills

  • Team collaboration

References

Upon request

ACTIVITIES

2010-2011 P.Y.L (Progressive Young Liberals) 2008-2010 LADIES CLUB, SAILING CLUB, JOURNALISM 2007 MATHS CLUB 2006 TYC (Teenage Youth Council) 2002-2005 GIRL’S BRIGADE

Awards

JUNE 2007 FAMILY LIFE, MATHEMATICS, OCTOBER 2006 HONOR ROLL STUDENT, JANUARY 2005 HONOR ROLL STUDENT

Training

  • Dec. 7th-14th 2009 ARNOLD A. FORBES COMPANY
  • Frederick Street North
  • Secretarial duties:
  • Filing

Timeline

Guest Relations Coordinator

ROSEWOOD RESORT, BAHAMAR (ON CALLER)
04.2023 - Current

Counselor Rosewood Kids Explorer

ROSEWOOD RESORT, BAHAMAR
04.2022 - Current

Towel Hut Attendant

ATLANTIS RESORT, MARINE & WATER PARK
07.2018 - 05.2021

Receptionist/ Sales Representative

RADIATOR SPECIALIST
09.2016 - 10.2017

Sales Clerk

ISLAND LUCK
06.2015 - 08.2016

Guest Services Agent

ATLANTIS RESORT (TEMPORARY)
05.2014 - 07.2014

Sales Representative

MY ATLANTIS PHOTOS (TEMPORARY)
11.2013 - 05.2014

Customer Service Representative

DAIRY QUEEN
08.2012 - 01.2013

Customer Service Representative

MARCO’S PIZZA (TEMPORARY)
08.2011 - 11.2011

Part-time Salesperson

GLITZ & GLAMOR
12.2010 - 12.2010

Summer Student/Assistant Cashier

RADIATOR SPECIALIST
06.2005 - 08.2007

High School Diploma -

C. V. BETHEL SENIOR HIGH SCHOOL

R. M. BAILEY SENIOR HIGH SCHOOL

C. H. REEVES JUNIOR HIGH SCHOOL

RIDGELAND PRIMARY SCHOOL

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