Summary
Overview
Work History
Education
Skills
Timeline
Generic
Felicia Saunders

Felicia Saunders

Nassau

Summary

Academic Accomplishments include Mathematics , Biology and English Language BGCSE. Spanish, English Language and Mathematics BJC. Excellent Customer Service Certificate ln Customer Service. Island luck job training certificate .Dynamic and customer-focused professional with a proven track record at Dufry Caribbean Ltd, excelling in customer service and conflict resolution. Adept at multitasking and fostering teamwork, I consistently enhance customer satisfaction and drive repeat business through attentive service and effective problem-solving. Reliable and goal-oriented, I thrive in fast-paced environments.

Overview

18
18
years of professional experience

Work History

Sales Associate

Dufry Caribbean Ltd
11.2019 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Cook

Something Good242
01.2019 - 03.2019
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Janitor

Island Luck
11.2018 - 01.2019
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
  • Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.

Crew Member

Danbrad Ltd Mcdonalds
01.2016 - 08.2018
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Barmaid

Kiffer's Englerston Poolroom
11.2013 - 10.2016
  • Maintained a clean and welcoming environment for guests with regular cleaning tasks and efficient organization.
  • Handled customer complaints professionally, resolving issues promptly and maintaining guest satisfaction.
  • Contributed to a positive team atmosphere, collaborating with colleagues to ensure smooth operations during peak hours.
  • Assisted in increasing bar revenue by upselling premium drinks and promoting daily specials.
  • Trained new team members on bar protocols and procedures, contributing to their successful integration into the team.
  • Managed cash transactions accurately, balancing the cash register at the end of each shift.
  • Enhanced customer experience by providing friendly and attentive service during busy shifts.
  • Sanitized and wiped down bar top, tables and seats after each use to meet health and safety requirements.
  • Assisted in boosting tips earned by delivering exceptional customer service experiences.

Hairbraider

Self-employeed
01.2007 - 01.2009
  • Designed flattering natural styles for variety of face shapes.
  • Braided hair in regular natural braids, box braids, with extensions and Senegalese twist.
  • Enhanced customer satisfaction by providing personalized hair braiding services tailored to individual preferences.
  • Maintained clean and organized workstations, adhering to strict sanitation guidelines for client safety and comfort.
  • Utilized various tools such as combs, shears, and hair extensions to create a wide variety of braided hairstyles.
  • Pampered clients to increase repeat business.
  • Created beautiful braiding styles to accentuate client faces.
  • Delivered exceptional customer service through attentive listening skills that allowed for accurate interpretation of client desires.

Education

High School Diploma -

C.C.Sweeting Senior High
Nassau/Bahamas
06-2007

No Degree -

C.C.Sweeting Junior High
Nassau/Bahamas
06-2004

No Degree -

T.G. Glover Primary
Nassau, Bahamas
06-2001

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Outgoing personality
  • Flexible schedule
  • Verbal/written communication
  • Conflict resolution

Timeline

Sales Associate

Dufry Caribbean Ltd
11.2019 - Current

Cook

Something Good242
01.2019 - 03.2019

Janitor

Island Luck
11.2018 - 01.2019

Crew Member

Danbrad Ltd Mcdonalds
01.2016 - 08.2018

Barmaid

Kiffer's Englerston Poolroom
11.2013 - 10.2016

Hairbraider

Self-employeed
01.2007 - 01.2009

High School Diploma -

C.C.Sweeting Senior High

No Degree -

C.C.Sweeting Junior High

No Degree -

T.G. Glover Primary

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Felicia Saunders