Gemayel Simmons

• Supervised daily operations, ensuring efficient workflow and adherence to company policies.
• Trained and mentored team members, fostering a collaborative and high-performance work environment.
• Implemented inventory management strategies, optimizing stock levels and reducing waste.
• Developed staffing schedules to meet operational demands while controlling labor costs.
• Analyzed customer feedback and implemented strategies to improve customer experience.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
• Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Role Overview:The Duty Manager oversees the daily operations of the hotel, ensuring smooth functioning and high guest satisfaction. This role involves managing staff, addressing guest issues, and coordinating with different departments.

Key Responsibilities:

• Supervise and support hotel staff to ensure excellent service.
• Handle guest complaints and resolve issues promptly.
• Ensure hotel policies and procedures are followed.
• Monitor and improve operational processes for efficiency.
• Manage daily administrative tasks and prepare reports.
• Coordinate with other departments to ensure seamless operations.
• Ensure compliance with health and safety regulations.

Role Overview:The Night Manager is responsible for overseeing the hotel's operations during the night shift. This role ensures that guests' needs are met, staff are supported, and the hotel remains secure and well-maintained.

Key Responsibilities:

• Manage night shift staff and ensure high-quality service.
• Address and resolve guest issues and concerns during the night.
• Perform regular security checks to ensure the safety of guests and staff.
• Handle late check-ins and check-outs, and manage reservations.
• Monitor hotel operations and address any issues that arise.
• Complete night audits and prepare end-of-day reports.
• Coordinate with morning staff to ensure smooth handover.

• Managed Guest Experiences: Coordinated all aspects of guest stays, including pre-arrival arrangements, transportation, and special requests, ensuring a seamless and personalized experience.
• Assumed Managerial Duties: Took on managerial responsibilities in the Butler Manager's absence, such as scheduling, preparing reports, and handling office procedures.
• Enhanced Guest Satisfaction: Delivered exceptional service by focusing on personalized attention and meticulous care, resulting in increased guest satisfaction.

• Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.
• Assisted with event planning and execution, ensuring successful gatherings that left lasting impressions on attendees.
• Coordinated travel arrangements for family members and guests, leading to hassle-free trips and enjoyable experiences.
• Collaborated with other household staff members to ensure cohesive operation of all domestic matters.