Georgina Assibi Kusaah

In my role as a social worker, i have;

• Updated client documentation for accurate, compliant and current records.
• Conducted client and family assessments in order to write social investigation reports.
• Interviewed clients, families, and/or groups to assess situations, limitations and issues and implement services to address needs.
• Collaborates with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
• Educated families on available community resources and connecting them with essential services such as financial aid and healthcare providers.
• Assisted in the training and implementation of the TVET program in the Tamale branch.
• Supported clients and families with empathy and compassion during difficult times.
• Monitored clients' progress and adapted treatment plans to meet changing needs.

• Managed high call volume with exceptional professionalism and efficiency.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.
• Maintained a high level of product knowledge to provide accurate information and support to customers.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Escalated issues to relevant departments for quick and accurate solutions when necessary.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within the water sector and applying learned concepts directly into relevant work situations.
• Sorted and organized files, spreadsheets, and reports sent from regional offices.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.