Gopinath Gopalan
Mumbai
Summary
Dynamic and results-driven hospitality leader with nearly 30 years of experience in luxury hotel management, leading renowned brands like Hyatt, Radisson, and Hilton. Proven expertise in operational excellence, strategic business growth, and brand positioning. Skilled in driving profitability, enhancing guest satisfaction, and building high-performing teams. Demonstrated success in pre-opening leadership, business transformation, and achieving global recognition through award-winning strategies.
Overview
34
34
years of professional experience
Work History
General Manager
Hotel Yak & Yeti
03.2025 - Current
- Providing executive leadership for a 250-room luxury heritage 5-star deluxe hotel.
- Managing the country’s largest convention centre, delivering exceptional guest experiences and driving commercial success.
Cluster General Manager
Al Khoory Hotels
03.2023 - 01.2025
- Directed a portfolio of hotels, optimizing revenue streams and operational efficiencies.
- Enhanced market positioning through strategic initiatives and service excellence.
General Manager (Pre-Opening)
Radisson Blu Hotel & Spa
11.2020 - 12.2022
- Successfully launched the property, achieving market leadership and multiple industry recognitions.
- Implemented operational frameworks that contributed to sustained profitability.
General Manager (Pre-Opening)
DoubleTree by Hilton
04.2018 - 03.2020
- Designed and executed pre-opening strategies to ensure maximum profitability and guest satisfaction.
General Manager
Hyatt Hyderabad
04.2017 - 04.2018
- Spearheaded operational excellence, driving guest satisfaction and revenue growth.
General Manager (Pre-Opening)
Hyatt Regency Ahmedabad
06.2014 - 04.2017
- Led the successful opening and market positioning of the property, achieving full occupancy.
Hotel Manager
Grand Hyatt Mumbai
02.2013 - 06.2014
Executive Assistant Manager – Rooms & Residences
Grand Hyatt Mumbai
04.2009 - 02.2013
Director of Rooms
Park Hyatt Goa Resort & Spa
12.2004 - 04.2009
Rooms Division Manager (Pre-Opening)
The Leela Palaces Kempinski
06.2001 - 12.2004
Front Office Manager (New Delhi, Udaipur)
Oberoi Hotels & Resorts
01.1998 - 01.2001
Reservations Manager (Mumbai)
Oberoi Hotels & Resorts
01.1992 - 01.1998
Education
Diploma - Hotel Management, Catering Technology & Applied Nutrition
Institute of Hotel Management
Post Graduate Diploma - Sales & Marketing Management
Bharatiya Vidya Bhawan
Strategic Business Planning & Development - undefined
Kellogg School of Management, Northwestern University
Hotel Strategy & Leadership Program - undefined
Ecole Hôtelière Lausanne
Skills
- Multi-Property & Portfolio Management
- Luxury Hospitality & Brand Positioning
- Strategic Growth & Business Expansion
- Revenue Optimization & Commercial Strategy
- Hotel Pre-Opening & Asset Management
- Operational Excellence & Service Innovation
- Sales & Marketing Leadership
- Executive Talent Development & Culture Building
- Leadership and team building
Accomplishments
- Pre-Opening & Hotel Launch Expertise: Successfully opened and positioned multiple luxury hotels (Hyatt, Hilton & Radisson), achieving full occupancy and market leadership.
- Award-Winning Leadership:
- Recipient of Condé Nast Readers’ Choice, Times Food Awards, and Global Spa Awards.
- Winner of TripAdvisor Travellers’ Choice Awards at multiple properties.
- Achieved Best Heritage Hotel by Lux LIFE and Best Convention and Wedding Hotel 2025 by Haute Grandeur.
- Revenue & Commercial Growth: Spearheaded revenue optimization strategies, driving consistent profitability and brand equity.
- Market Expansion & Positioning: Developed and executed high-impact sales & marketing strategies in key global markets.
Timeline
General Manager
Hotel Yak & Yeti
03.2025 - Current
Cluster General Manager
Al Khoory Hotels
03.2023 - 01.2025
General Manager (Pre-Opening)
Radisson Blu Hotel & Spa
11.2020 - 12.2022
General Manager (Pre-Opening)
DoubleTree by Hilton
04.2018 - 03.2020
General Manager
Hyatt Hyderabad
04.2017 - 04.2018
General Manager (Pre-Opening)
Hyatt Regency Ahmedabad
06.2014 - 04.2017
Hotel Manager
Grand Hyatt Mumbai
02.2013 - 06.2014
Executive Assistant Manager – Rooms & Residences
Grand Hyatt Mumbai
04.2009 - 02.2013
Director of Rooms
Park Hyatt Goa Resort & Spa
12.2004 - 04.2009
Rooms Division Manager (Pre-Opening)
The Leela Palaces Kempinski
06.2001 - 12.2004
Front Office Manager (New Delhi, Udaipur)
Oberoi Hotels & Resorts
01.1998 - 01.2001
Reservations Manager (Mumbai)
Oberoi Hotels & Resorts
01.1992 - 01.1998
Post Graduate Diploma - Sales & Marketing Management
Bharatiya Vidya Bhawan
Strategic Business Planning & Development - undefined
Kellogg School of Management, Northwestern University
Hotel Strategy & Leadership Program - undefined
Ecole Hôtelière Lausanne
Diploma - Hotel Management, Catering Technology & Applied Nutrition
Institute of Hotel Management
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