Iswar Gurung
Doha
Summary
I am a motivated, passionate and hard-working HSE Officer/Light Driver who is holding NEBOSH IGC certification and Valid Qatar Driving License and always strives to achieve the best possible. I am well-organized, and I embrace new challenges with great enthusiasm. As part of my work, I have traveled to various locations within the Qatar in numerous projects. I have more than 12 year of work experience in the safety and transportation field in Qatar.
Overview
12
12
years of professional experience
Work History
Food & Grocery Delivery Driver
Muktinath Trading & Contracting WLL/ Rafeeq Delivery, Doha, Qatar
07.2023 - Current
- Verified orders prior to completing deliveries to avoid customer complaints.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Developed and maintained professional relations between customer, store personnel, and company.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
- Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Operated delivery vehicles safely and efficiently.
- Communicated regularly with dispatcher for delivery route details and changes.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Delivered orders to customers to drive full satisfaction.
- Completed daily pre- and post-trip vehicle inspections.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Immediately addressed problems with customers to promote speedy resolution.
- Implemented policies and procedures across warehouse and shipping platforms.
- Developed strong customer base through efficient and reliable service.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
HSE Officer /Emergency Light Duty Driver
Al Wataniya Concrete LLC, Doha, Qatar
04.2015 - 06.2023
- Ensuring full compliance of Company’s and Client’s Health & Safety Policy on the Project.
- To advise on the provision a safe working environment for employees by adhering to the Company’s Safety Standards and Procedures.
- Attend and participate in daily TBT’s with different subcontractors & Project team.
- Ensure the use and wearing of protective clothing and safety equipments provided.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Ensure that Method Statement / Risk Assessment and task specific risk assessment is carried out.
- Investigated incidents, determining root causes and implementing corrective actions.
- Issuing Permit to work system for hot works & Cold works and ensuring full compliance.
- Ensuring all lifting tools, Plant and equipments are properly maintained and inspected by Third Party authorities and recording.
- Assist to prepare “Fire and Emergency Plan” and coordinate for its implementation.
- Ensure that COSHH assessments are effectively carried out at the workplace
- Transported patients to assigned medical facilities, enabling secure delivery to appropriate departments.
- Administered first aid such as bandaging, splinting and oxygen support.
- Assessed ambulance for cleanliness and properly stocked with first aid and medical supplies.
- Reported facts concerning accidents or emergencies to hospital personnel and law enforcement officials.
Safety Officer
Promer Qatar Trading & Contracting WLL, Doha, Qatar
12.2011 - 03.2015
- Ensuring full compliance of Company’s and Client’s Health & Safety Policy on the Project.
- To advise on the provision a safe working environment for employees by adhering to the Company’s Safety Standards and Procedures.
- Attend and participate in daily TBT’s with different subcontractors & Project team.
- Ensure the use and wearing of protective clothing and safety equipments provided.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Ensure that Method Statement / Risk Assessment and task specific risk assessment is carried out.
- Investigated incidents, determining root causes and implementing corrective actions.
- Issuing Permit to work system for hot works & Cold works and ensuring full compliance.
- Ensuring all lifting tools, Plant and equipments are properly maintained and inspected by Third Party authorities and recording.
- Assist to prepare “Fire and Emergency Plan” and coordinate for its implementation.
- Ensure that COSHH assessments are effectively carried out at the workplace
- Transported patients to assigned medical facilities, enabling secure delivery to appropriate departments.
- Administered first aid such as bandaging, splinting and oxygen support.
- Assessed ambulance for cleanliness and properly stocked with first aid and medical supplies.
- Reported facts concerning accidents or emergencies to hospital personnel and law enforcement officials.
Education
High School Diploma -
Bhanujan Higher Secondary School
Fungling-4, Taplejng, Nepal09.2006
Skills
- Can manage a project independently
- Good team worker & hardworking personality
- Able to manage and motivate the rest of the team
- Good interpersonal and communication skills
- Good analytical and presentation skills
- Able to make decisions and work under own initiative to deliver results in the required timescales
- Strong driving record
- Navigation
- Customer service
- Basic maintenance knowledge
- Physical fitness and strength
- Efficiency and time-management
- Problem-solving
- Detail-oriented
Languages
English
Native language
English
Upper intermediate
B2
Timeline
Food & Grocery Delivery Driver
Muktinath Trading & Contracting WLL/ Rafeeq Delivery, Doha, Qatar
07.2023 - Current
HSE Officer /Emergency Light Duty Driver
Al Wataniya Concrete LLC, Doha, Qatar
04.2015 - 06.2023
Safety Officer
Promer Qatar Trading & Contracting WLL, Doha, Qatar
12.2011 - 03.2015
High School Diploma -
Bhanujan Higher Secondary School
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