Jasper Lunn
Nassau
Summary
To contribute my knowledge and skills in client service to create a great customer experience and by extension company success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Supervisor
Goodlife Fitness Centers
03.2020 - 02.2022
- Deliver high quality guest/member experiences
- Greet and welcome members in a warm and friendly manner
- Acts as information source for all current/prospective members
- Motivate and encourage members to meet their fitness goals
- Handle members questions and concerns with courtesy and professionalism
- Book appointments to meet member’s needs
- Promote monthly marketing, cross sell/upsell fitness packages.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Boosted sales by implementing effective training programs for new and existing employees.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
SALES REP/CASHIER
NUTRITION HOUSE
07.2017 - 05.2018
- Demonstrated, explained, and presented complex products to customers
- Surpassed sales goals in accordance with the daily sales targets
- Troubleshoot and respond to basic customer inquiries with a positive attitude
- Operated store point of sale register; complete store daily open/close functions
- Received, checked, and shelved merchandise orders; confirmed purchase orders and manage the store's inventory.
Sales Associate
Guess Clothing
05.2016 - 06.2017
- Greeted and created a positive first impression for the customer through an energetic attitude
- Maintained store standards for the delivery of a positive customer experience
- Performed housekeeping duties as assigned and adhered to visual presentation standards
- Provided customers with current relevant information about products
- Promoted and marketed offers to the customer while offering quality service
- Captured customer information in required database accurately and efficiently.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Team Leader
Old Navy, Gap
08.2015 - 04.2016
- Planned, delegated, and oversaw the completion of assigned tasks and responsibilities of team members
- Listened to the customer/observe non-verbal cues to anticipate service needs
- Process all tasks quickly and accurately per company defined policies and procedures, with a focus on customer service and with a sense of urgency.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Customer Service Representative
Hilton Hotel
08.2012 - 08.2014
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Auto Technician
FRIENDLY FORD MOTORS
01.2009 - 08.2012
- Enhanced vehicle performance by conducting thorough diagnostic tests and identifying necessary repairs.
- Increased customer satisfaction by providing timely and accurate estimates for repair costs.
- Improved shop efficiency by maintaining a clean, organized work area and proper inventory of parts and tools.
- Boosted overall shop productivity by effectively managing multiple tasks simultaneously, such as diagnosing issues, repairing vehicles, and ordering parts.
- Demonstrated excellent problem-solving skills by quickly identifying root causes of vehicle issues to minimize repeat visits from clients.
Education
Bachelor of Arts - Communication Studies
York University
Toronto, CanadaAssociate of Arts - Automotive Technology
Universal Technical Institute (uti)
Orlando, Florida01.2009
High School Diploma -
Saint John’s College
Nassau, Bahamas06.2005
Skills
- Exceptional Communication Skills
- Great Interpersonal Skills
- Time Management and Organization
- Dependable, Devoted Team Player
- Focused, Detail Oriented, Self-Starter
- Quick Learner, Problem Solver
- Knowledgeable of Microsoft Office
- Coaching, Leadership, Motivation
Accomplishments
Physique Competitor - CPA (Canadian Physique Alliance).
First Year Representative - Caribbean Students’ Association - York University.
Communications Representative - Trinidad and Tobago Students’ Association - York University.
Volunteer - United Nations.
Former Member - Bahamas National Soccer Team.
Certification
- CERTIFICATE – SMART SERVE, 2021-01-01
References
REFERENCES AVAILABLE ON REQUEST
Additional Information
I have traveled and lived in various parts of the Caribbean, United States and Canada. In doing so experienced a lot of different cultures and traditions; food, lifestyle, sports etc. I am very outgoing and would class myself as an extrovert with an Adventurous mindset, especially any adventure on water. Always searching for a new to push and challenge me. My passion lies in communication and art; illustration, still life, and most recently tattooing. I feel that communication has many forms and art, for me, is just one of the many forms I use to express myself. As a youth I have participated in numerous art competitions and also received the art award for the Graduating class of 2005 St. John's College. I would like to think of myself as down-to-earth and understanding. A social butterfly that loves interacting with people and getting to know them on a personal level. I value building new connections, friendships, partnerships, and family.
I see myself building something to call my own in the future and the experience and exposure I gained from all my encounters professionally and socially will help to aid me in my journey.
Timeline
Sales Supervisor
Goodlife Fitness Centers
03.2020 - 02.2022
SALES REP/CASHIER
NUTRITION HOUSE
07.2017 - 05.2018
Sales Associate
Guess Clothing
05.2016 - 06.2017
Team Leader
Old Navy, Gap
08.2015 - 04.2016
Customer Service Representative
Hilton Hotel
08.2012 - 08.2014
Auto Technician
FRIENDLY FORD MOTORS
01.2009 - 08.2012
Bachelor of Arts - Communication Studies
York University
Associate of Arts - Automotive Technology
Universal Technical Institute (uti)
High School Diploma -
Saint John’s College
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