ERP
Hi, I’m
Jeevan Gurung
Operation Officer
Kathmandu,Bagmati
Summary
Dynamic and enthusiastic professional with over 5 years of experience in managing administrative support, sales, marketing tasks, and operations across NGOs and the business sector. Exceptional organizational skills coupled with a commitment to delivering high-quality results in fast-paced environments. Expertise in strategic planning, project management, and team leadership, with a proven ability to drive results, foster collaboration, and adapt to evolving needs. Equipped with strong analytical capabilities, effective communication skills, and decisive problem-solving abilities, focused on achieving organizational goals and enhancing operational efficiency.
Overview
9
years of professional experience
3
Languages
Work History
Think Move Solutions
Sr.Officer DM Operations
09.2025 - 11.2025
Job overview
- Coached junior team members, fostering professional growth and improving overall team performance.
- Delivered exceptional customer service by understanding client needs, providing tailored solutions, and maintaining open lines of communication throughout all stages of the project lifecycle.
- Collaborated with stakeholders to define project scope, objectives, and deliverables for successful outcomes.
- Increased team efficiency by streamlining communication and implementing new project management strategies.
- Advised executive leadership on business strategy development by providing insightful analysis of industry trends, competitive landscape assessments, and risk mitigation recommendations.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Evaluated hiring, firing, and promotions requests.
- Implemented and developed operational standards, policies and procedures.
- Developed and executed successful marketing campaigns for improved brand recognition and customer reach.
- Planning, managing and executing digital content strategies across client platforms.
Think Move Solutions
Sr.Business Development Associate
06.2025 - 09.2025
Job overview
- Negotiated favorable contract terms for clients, resulting in mutually beneficial long-term agreements that boosted recurring revenue streams.
- Enhanced client satisfaction by providing exceptional support and managing relationships throughout the sales cycle.
- Collaborated with internal departments to streamline operations and improve overall business efficiency, contributing to increased profitability.
- Identify and qualify potential leads for digital marketing and SEO services.
- Actively follow up with leads through calls, emails, and meetings to convert them into
clients. - Conduct in-depth discovery sessions to understand client requirements and present
customized proposals. - Stay updated with industry trends and competitors’ offerings.
- Implemented CRM systems that improved tracking of client interactions and facilitated more targeted marketing efforts.
- Led cross-functional teams to develop winning proposals for high-value contracts, securing new business opportunities.
Chaitanya Health and Wellness Pvt. ltd
Operation Officer
08.2023 - 02.2024
Job overview
- Budget management: Oversee the center's production budget and make informed decisions about cash flow
- Organizational skills: Prioritize tasks, keep accurate records, and manage resources efficiently
- Analytical skills: Analyze data and operational processes to identify inefficiencies and solve problems
- Quality assurance: Ensure compliance with health, safety, and sanitation standards
- Conflict resolution: Use active listening and collaborative problem-solving to mediate disputes
- Leadership: Provide guidance to staff and ensure they adhere to policies and procedures
- Operational protocols: Establish and uphold operational protocols to ensure consistent quality in service and products
Nepal Handmade Paper Association
Office Secretary
12.2020 - 05.2023
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Produced letters and memoranda to inform Board members of association decisions
- Responded to inquiries from callers seeking information
- Conducted research to assist with routine tasks and special projects.
Nepal Handicraft Entrepreneur Association Kathmandu
Office Secretary
06.2020 - 05.2022
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Register guests collecting necessary information like (contact details and exact details of their stay)
- Conducting night audits
Madala Heritage Inn Pvt. Ltd
Front Desk Officer
09.2022 - 04.2023
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Register guests collecting necessary information like (contact details and exact details of their stay)
- Conducting night audits
Hotel Family Home Pvt.Ltd.
Front Desk Officer
04.2017 - 01.2019
Job overview
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Stored guest valuables in safe and individual boxes for security.
- Entered and updated sensitive customer information during check ins and room changes.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Tri-Chandra Multiple CampusKathmandu, Nepal
Bachelor of Arts from Humanities And Social Science
04.2001
National School of ScienceLainchaur, Nepal
+2 Science from Biology, Maths
01-2019
Skills
Goal-oriented planning
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved MVP of the month more than 4 times by exceeding the daily sales target.
- Supervised team of 15 staff members.
- Used software like MS EXCEL, WORD, TALLY, ADOBE PHOTOSHOP, HUBSPOT, ERP for the ease of the required operation.
References
Kiran Kumar, Dangol, President, 9851024758, Nepal Handmade Paper Association
Software
Hubspot
Adobe Photoshop
Ms Excel
Ms Word
Ms Powerpoint
Tally
Timeline
Sr.Officer DM Operations
Think Move Solutions
09.2025 - 11.2025
Sr.Business Development Associate
Think Move Solutions
06.2025 - 09.2025
Operation Officer
Chaitanya Health and Wellness Pvt. ltd
08.2023 - 02.2024
Front Desk Officer
Madala Heritage Inn Pvt. Ltd
09.2022 - 04.2023
Office Secretary
Nepal Handmade Paper Association
12.2020 - 05.2023
Office Secretary
Nepal Handicraft Entrepreneur Association Kathmandu
06.2020 - 05.2022
Front Desk Officer
Hotel Family Home Pvt.Ltd.
04.2017 - 01.2019
Tri-Chandra Multiple Campus
Bachelor of Arts from Humanities And Social Science
04.2001
National School of Science
+2 Science from Biology, Maths