Jeevan Gurung

• Coached junior team members, fostering professional growth and improving overall team performance.
• Delivered exceptional customer service by understanding client needs, providing tailored solutions, and maintaining open lines of communication throughout all stages of the project lifecycle.
• Collaborated with stakeholders to define project scope, objectives, and deliverables for successful outcomes.
• Increased team efficiency by streamlining communication and implementing new project management strategies.
• Advised executive leadership on business strategy development by providing insightful analysis of industry trends, competitive landscape assessments, and risk mitigation recommendations.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Evaluated hiring, firing, and promotions requests.
• Implemented and developed operational standards, policies and procedures.
• Developed and executed successful marketing campaigns for improved brand recognition and customer reach.
• Planning, managing and executing digital content strategies across client platforms.

• Negotiated favorable contract terms for clients, resulting in mutually beneficial long-term agreements that boosted recurring revenue streams.
• Enhanced client satisfaction by providing exceptional support and managing relationships throughout the sales cycle.
• Collaborated with internal departments to streamline operations and improve overall business efficiency, contributing to increased profitability.
• Identify and qualify potential leads for digital marketing and SEO services.
• Actively follow up with leads through calls, emails, and meetings to convert them into
  clients.
• Conduct in-depth discovery sessions to understand client requirements and present
  customized proposals.
• Stay updated with industry trends and competitors’ offerings.
• Implemented CRM systems that improved tracking of client interactions and facilitated more targeted marketing efforts.
• Led cross-functional teams to develop winning proposals for high-value contracts, securing new business opportunities.

• Budget management: Oversee the center's production budget and make informed decisions about cash flow
• Organizational skills: Prioritize tasks, keep accurate records, and manage resources efficiently
• Analytical skills: Analyze data and operational processes to identify inefficiencies and solve problems
• Quality assurance: Ensure compliance with health, safety, and sanitation standards
• Conflict resolution: Use active listening and collaborative problem-solving to mediate disputes
• Leadership: Provide guidance to staff and ensure they adhere to policies and procedures
• Operational protocols: Establish and uphold operational protocols to ensure consistent quality in service and products

• Managed the end-to-end guest lifecycle for international travelers, including personalized check-ins, room assignments, and detailed orientations of the heritage property.
• Executed the complete night audit process to reconcile daily room revenue, food and beverage sales, and miscellaneous charges against the general ledger.
• Proficiently operated the Property Management System (PMS) to generate daily financial reports, occupancy statistics, and arrival/departure summaries for senior management.
• Acted as the primary point of authority during the overnight shift, overseeing property security, guest safety, and emergency response protocols.
• Resolved guest complaints and service issues independently, ensuring high satisfaction scores and maintaining the hotel's 4-star service standards.
• Identified and corrected billing discrepancies and posting errors in guest folios to ensure 100% financial accuracy at the close of each business day.
• Coordinated with housekeeping and maintenance departments to ensure room readiness and the immediate resolution of any facility issues.
• Handled multi-currency transactions and secure payment processing while maintaining strict adherence to financial compliance and data privacy regulations.
• Facilitated guest logistics, including the coordination of airport transfers, local excursions, and specialized concierge requests in the Thamel area.
• Managed sensitive documentation and passport registration in compliance with local government and tourism authority requirements.
• Prepared the property for morning operations, including briefing the incoming shift on overnight activities and ensuring common areas were guest-ready.

• Managing daily office schedules, executive diaries, and appointment calendars.
• Drafting, proofreading, and finalizing official correspondence and reports.
• Researching and drafting formal project proposals, including objectives and budget outlines.
• Coordinating professional training programs, participant enrollment, and resource logistics.
• Establishing and maintaining systematic physical and digital filing structures.
• Acting as the primary point of contact for all internal and external communications.
• Organizing meeting logistics, preparing agendas, and recording detailed minutes.
• Coordinating travel itineraries, including flight bookings and accommodations.
• Monitoring inventory levels and managing procurement for office supplies.
• Handling incoming and outgoing mail and coordinating courier services.
• Assisting with basic financial tasks, expense tracking, and invoice processing.
• Safeguarding sensitive data and maintaining strict organizational confidentiality.
• Liaising with vendors to ensure consistent office maintenance and equipment repair.
• Managing internal databases, contact lists, and employee records.
• Ensuring the office environment remains professional and operational for all staff.

• Managing daily office schedules, executive diaries, and appointment calendars.
• Drafting, proofreading, and finalizing official correspondence and reports.
• Researching and drafting formal project proposals, including objectives and budget outlines.
• Coordinating professional training programs, participant enrollment, and resource logistics.
• Establishing and maintaining systematic physical and digital filing structures.
• Acting as the primary point of contact for all internal and external communications.
• Organizing meeting logistics, preparing agendas, and recording detailed minutes.
• Coordinating travel itineraries, including flight bookings and accommodations.
• Monitoring inventory levels and managing procurement for office supplies.
• Handling incoming and outgoing mail and coordinating courier services.
• Assisting with basic financial tasks, expense tracking, and invoice processing.
• Safeguarding sensitive data and maintaining strict organizational confidentiality.
• Liaising with vendors to ensure consistent office maintenance and equipment repair.
• Managing internal databases, contact lists, and employee records.
• Ensuring the office environment remains professional and operational for all staff.