MICROS
Joshan Rai
Hospitality Student
Kathmandu,03
Summary
Motivated hospitality student knowledgeable about dinning etiquette's, service etiquette's, event management, food presentation, food safety and nutrition. Strong track record of reliability, accuracy and efficiency in all tasks. Maintains superior performance in both individual and team-focused duties.
Overview
3
3
Languages
8
8
Certifications
6
6
years of post-secondary education
2
2
years of professional experience
Work History
Food and Beverage Intern
Waldorf Astoria Dubai Palm Jumeirah
Dubai
06.2019 - 03.2021
- Worked as a team and took equal participation in service floors as well as in decision making to set new benchmarks and legacy of Organization.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Education
High School Degree in Hotel Management -
Jaya Multiple College
Kathmandu 06.2014 - 05.2016
Bachelor in Hotel Management - Bachelors in Culinary/Hospitality Management
Nepal College of Travel And Tourism Management
Kathmandu 11.2016 - 08.2020
Skills
Opening and closing
Certification
Cross Training in Social by Heinz beck (3-Michellen Star Italian Restaurant)
Software
MS OFFICE
Timeline
Cross Training in Social by Heinz beck (3-Michellen Star Italian Restaurant)
03-2020
Certificate of Appreciation as F&B intern in WA by Human Resource
02-2020
Certificate of Recognition for completing basic German language language provided by Hilton
01-2020
Dedicated to excellence by Hilton
09-2019
Waldorf Astoria Emergency Procedures
09-2019
Waldorf Astoria Art of Luxury Department Training
09-2019
"Caught me at my best" by HILTON
08-2019
Food and Beverage Intern
Waldorf Astoria Dubai Palm Jumeirah
06.2019 - 03.2021
BIMSTEC-Gala Dinner as F&B server by Hyatt Regency-KTM
09-2018
Bachelor in Hotel Management - Bachelors in Culinary/Hospitality Management
Nepal College of Travel And Tourism Management
11.2016 - 08.2020
High School Degree in Hotel Management -
Jaya Multiple College
06.2014 - 05.2016
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