Juna Subedi Jaisee
Kathmandu,P3
Summary
Dynamic Customer Support Specialist with a proven track record at SecurityPal Inc, enhancing customer satisfaction through effective problem-solving and empathetic communication. Skilled in troubleshooting complex issues, I consistently deliver exceptional service while utilizing my expertise in customer response to drive positive outcomes.
Overview
8
8
years of professional experience
Work History
Customer Support Specialist
SecurityPal Inc
02.2022 - Current
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Intern
ABC Securities P.Ltd
10.2020 - 01.2021
- Sharemarket
- Nepse Online/Offline
Sales Executive
Chandragiri Hills
04.2019 - 10.2020
- Knowledge Of Using Eventbrite
- Ticket Sales
Intern
Himalayan Bank Ltd. Newroad Branch
07.2017 - 10.2017
- Customer Handling
- Loan Department
- Finance ,Remittance
Education
Master of Business Studies - Business
Tribhuvan University
Kathmandu ,PaknajolSkills
- Customer service excellence
- Empathy and patience
- Problem-solving
- Customer response
Languages
Nepali
Native language
English
Upper intermediate
B2
Timeline
Customer Support Specialist
SecurityPal Inc
02.2022 - Current
Intern
ABC Securities P.Ltd
10.2020 - 01.2021
Sales Executive
Chandragiri Hills
04.2019 - 10.2020
Intern
Himalayan Bank Ltd. Newroad Branch
07.2017 - 10.2017
Master of Business Studies - Business
Tribhuvan University
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