Keisha Russell
Nassau
Summary
Results-driven financial professional prepared for demands of account management roles. Comprehensive experience in optimizing client portfolios and delivering customized financial strategies. Strong focus on collaborative teamwork and achieving significant results. Known for adaptability and reliability in dynamic environments.
Overview
8
8
years of professional experience
Work History
Accounts Manager
A & M Construction Company
08.2022 - Current
- Assisted in preparing account reports and presentations for internal team meetings.
- Provided timely updates to clients regarding account status and changes.
- Coordinated with various departments to resolve client issues and inquiries.
- Supported account management processes by organizing documentation and resources.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Increased account profitability by identifying areas for cost reduction without sacrificing quality or service levels.
- Facilitated communication between clients and internal teams for project alignment.
Property Manager
Rockwell Homeowners Association
07.2019 - 08.2022
- Oversaw budget preparation and allocation by analyzing expenses and forecasting trends.
- Enhanced team collaboration with regular feedback sessions and performance evaluations.
- Negotiated vendor contracts to reduce operational costs while maintaining quality services.
- Enhanced property appeal by overseeing landscaping and renovation projects.
- Fostered positive tenant relationships by addressing concerns and facilitating open lines of communication.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Food and Beverage Manager
Bimini Bay Homeowners Association
06.2017 - 05.2019
- Resolved guest complaints with proactive solutions to enhance overall dining experience.
- Maximized profitability by analyzing cost structures and adjusting pricing strategies accordingly.
- Mentored staff for greater accountability and ownership in daily operations.
- Implemented staff training programs for improved service quality and customer satisfaction.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
Administrative Assistant
Bimini Homeowners Association
06.2017 - 05.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Associate of Applied Science - Business Administration
Purdue Global
2550 Northwest Ave Suite 1100, West Lafayette 02-2024
Skills
- Account management
- Cash flow management
- AP and AR management
- Property inspections
- Customer service-focused
- Lease renewals
- Rent collection
- Payroll processing
- Payroll management
- Property management
- Payment collection
Timeline
Accounts Manager
A & M Construction Company
08.2022 - Current
Property Manager
Rockwell Homeowners Association
07.2019 - 08.2022
Food and Beverage Manager
Bimini Bay Homeowners Association
06.2017 - 05.2019
Administrative Assistant
Bimini Homeowners Association
06.2017 - 05.2019
Associate of Applied Science - Business Administration
Purdue Global
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