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Lalita Thapa
Receptionist
Kathmandu
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance guest experiences.
Overview
13
13
years of professional experience
Work History
Receptionist
Oceania Cruises, NCLH
Oceania Cruises
03.2024 - Current
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Handled multi-line phone system, directing calls to appropriate departments efficiently.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Resolved customer problems and complaints.
Security Guard
Oceania Cruises, NCLH
10.2021 - 03.2024
- Monitored premises to ensure safety and security compliance.
- Conducted regular patrols to deter unauthorized access and incidents.
- Responded promptly to alarms and emergency situations, coordinating with law enforcement.
- Assisted in training new security personnel on protocols and procedures.
Housekeeping Room Attendant
The Parisian Hotel
Macau
07.2016 - 07.2019
- Ensured cleanliness and sanitation of guest rooms and public areas, adhering to hotel standards.
- Conducted inspections of rooms for maintenance issues, coordinating with maintenance staff for timely resolutions.
- Managed inventory of cleaning supplies, ensuring availability while minimizing waste.
- Trained new staff on proper cleaning techniques and safety protocols, enhancing team efficiency.
Housekeeping Room Attendant
Grand Lisboa Hotel
Macau
09.2011 - 03.2016
- Made up the dirty guest rooms in time for the new guests to check-in.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Fostered positive relations with guests by greeting them warmly and addressing any concerns promptly.
Education
Higher Diploma in Hotel Management -
International School of Tourism And Hotel Management
Skills
- Able to work under pressure
- Guest relations
- Security Procedures Knowledge
- Able to maintain a professional composure at all times
Certification
Higher Diploma in Hotel Management
Languages
Nepali
Bilingual or Proficient (C2)
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Chinese (Mandarin)
Beginner (A1)
Spanish
Beginner (A1)
French
Beginner (A1)
Timeline
Receptionist
Oceania Cruises, NCLH
03.2024 - Current
Security Guard
Oceania Cruises, NCLH
10.2021 - 03.2024
Housekeeping Room Attendant
The Parisian Hotel
07.2016 - 07.2019
Housekeeping Room Attendant
Grand Lisboa Hotel
09.2011 - 03.2016
Higher Diploma in Hotel Management -
International School of Tourism And Hotel Management