Latonia Neymour
Nassau
Summary
Proactive manager with a proven track record of over 12 years experience at Violas Bar and Grill, excelling in team leadership and customer service. Enhanced employee engagement and reduced turnover through effective recognition programs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager
Violas Bar and Grill
12.2010 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Accounts Receivable Administrator
Lowe's Wholesale Distributors
07.2007 - 11.2009
- Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
- Reduced outstanding receivables by diligently following up on overdue invoices.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
Supervisory Management - Workforce Training Series
University of The West Indies
Mackey Street01-2016
High School Diploma -
Doris Johnson Senior High
Prince Charles06-2007
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Certification
- Professional Bartender's Certificate
Timeline
Manager
Violas Bar and Grill
12.2010 - Current
Accounts Receivable Administrator
Lowe's Wholesale Distributors
07.2007 - 11.2009
Supervisory Management - Workforce Training Series
University of The West Indies
High School Diploma -
Doris Johnson Senior High
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