Motivated server with 4 years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers.
Overview
12
12
years of professional experience
Work History
On Call Event Server & Beverage Cart Attendent
BahaMar Resort
10.2022 - Current
Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
Delivered timely, accurate food and beverage orders to ensure guest satisfaction and repeat business.
Creating and delivering cocktails efficiently and quickly according to recipes.
Cleaning and clearing tables in a timely fashion
Server
Pizza Lab
08.2021 - Current
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server
Latitudes
11.2020 - 08.2021
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
Bussed and reset tables to keep dining room and work areas clean.
Used slow periods to restock supplies, ice, trays and delivery bags.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Swimming Pigs
08.2018 - 11.2020
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept updated knowledge of menu, recommending specific items according to preferences and food allergies.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
Trained new staff on restaurant operations and policies to strengthen performance.
Food Runner
Swimming Pigs
11.2017 - 08.2018
Confirmed speed of service for all food orders while minimizing errors and complaints.
Organized dining area based on reservations, minimizing waiting times.
Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
Organized and replenished supplies at food stations to optimize team performance.
Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Cadet Engineer
Clipper Shipping
02.2016 - 07.2017
Troubleshot mechanical failures aboard vessels in-harbor and on water.
Performed preventive maintenance procedures on vessels.
Conducted ship checks, climbing narrow ladders and entering confined spaces to perform duties.
Operated hand and power tools associated with marine engine and equipment repair.
Performed or participated in emergency drills as required.
Operated or maintained off-loading liquid pumps or valves.
Performed daily log updates and generated reports for supervisors.
Maintained clean, organized and safe engine rooms always ready for team and USCG inspections.
Shelf Stocker
Super Value
12.2012 - 02.2016
Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Organized warehouse and stockroom areas using forklift and pallet jacks.
Checked and pulled defective or expired products from shelves.
Answered customer questions and provided detailed product information.
Helped customers locate desired items and transfer oversized items to vehicles.