LOKA UPRETY
NATH
KAVREPALANCHOK,KAVRE
Summary
To ensure smooth and efficient operation while enhancing customer satisfaction and profitability. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
STARBUCKS (COFFEE)M.H. ALSHAYA L.L.C
10.2013 - Current
- Ensure that restaurant operation and brand guideline are adhered to as required by the company and the franchise standards
- Ensure that the outlet maintains a first class and positive visual impact including, ambience, cleanliness, orderliness, décor, and service flows
- Oversee system transaction and control the voiding system, opening the cash out system reconciliation and daily banking procedure
- Maintain optimum stock levels to ensure smooth running of the operations to cater to customer demand
- Maintain hygiene standards and monitor regular quality checks for the outlet
- Guide, train, develop and motivate subordinate to achieve their objectives and work to their best potential to perform effectively on the job.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Senior Waiter
Cheesecake Factory Restaurant
Mall of the emirates
2012.12 - 2013.09
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Managed food resources, memorized orders, and coordinated customer service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Supervisor
Havana café and restaurant
01.2005 - 11.2007
- Overseeing a shift smoothly, friendly with the teams, managing the staff
- Making the stock order, doing daily, weekly & monthly inventory & doing food cost control & cash control waste control
- Create an environment were absolutely guests’ satisfaction
- Motivate team to provide excellence service for the guest satisfaction
- Coach team member on safety and security procedures
- Protect our guests and team by practicing the highest standards of safety, cleanliness, and sanitation
- Be alert- help keep everyone healthy and accident free, uncompromised quality of food, service, people, and profit, while taking exceptional care of our guests.
Education
High School Diploma -
Kavre Nepal
Shree Prakesh Higher Secondary School10.2011
Skills
- Operations Oversight
- Records Management
- Department Oversight
- Customer Relations
- Stock Management
- Store Organization
- Business Development
- Quality Assurance
- Customer Retention
- Cost Control
- KPI Tracking
- Inventory Management
- Data Analysis
- Performance Improvement
Job Profile
STARBUCKS (COFFEE)M.H. ALSHAYA L.L.C, DUBAI/UAE, ASSISTANT STORE MANAGER, 2013, 2023
Trainings Attendance
- Fire and safety
- One year grow with us graduation to became Professional
- Cashier and server
- Food safety procedure
- Word, excel, Gold, power point, E-mail
- Fire safety
- Driving Bus car, motorcycle) Kathmandu Nepal
Job Description
Ensure that restaurant operation and brand guideline are adhered to as required by the company and the franchise standards. Ensure that the outlet maintains a first class and positive visual impact including, ambience, cleanliness, orderliness, décor, and service flows. Oversee system transaction and control the voiding system, opening the cash out system reconciliation and daily banking procedure. Maintain optimum stock levels to ensure smooth running of the operations to cater to customer demand. Maintain hygiene standards and monitor regular quality checks for the outlet. Guide, train, develop and motivate subordinate to achieve their objectives and work to their best potential to perform effectively on the job.
Personal Information
- Passport Number: 07676588
- Passport Expiry Date: 07/24/24
- Marital Status: married
- Date of Birth: 10/26/79
- Nationality: Nepalese
Languages
English
Intermediate (B1)
Nepali
Advanced (C1)
Urdu
Advanced (C1)
Timeline
Assistant Store Manager
STARBUCKS (COFFEE)M.H. ALSHAYA L.L.C
10.2013 - Current
Senior Waiter
Cheesecake Factory Restaurant
2012.12 - 2013.09
Supervisor
Havana café and restaurant
01.2005 - 11.2007
High School Diploma -
Kavre Nepal
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