LYNDELL LISA BETHEL
Nassau Bahamas
Summary
Adaptable Office Administrator with 10+ years of background in Administration, Customer Service and Multitasking. I am willing to take on new tasks with enthusiasm and work diligently with strong communication skills, capability to prioritize and organize tasks, improving processes and exceeding requirements in team environments.
Overview
12
12
years of professional experience
Work History
Guest Service Manager
Dolphin Cay Atlantis
06.2023 - Current
- Led guest service operations, ensuring exceptional service delivery across all departments.
- Trained and mentored staff to enhance service standards and improve guest satisfaction.
- Developed and implemented operational protocols to streamline guest check-in and check-out processes.
- Resolved complex guest inquiries and complaints, enhancing overall customer experience.
- Collaborated with management to identify areas for service improvement and implement strategic enhancements.
- Analyzed guest feedback data to drive continuous improvement initiatives in service delivery.
- Attended to customer needs, responding to questions, complaints and escalations.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
Legal Assistant
Kelphene Cunningham & Company
09.2021 - 04.2023
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Prepared for trials, conducting legal research and drafting pleadings.
- Completed document revisions, court document filings, travel arrangements and client billing.
- Completed electronic filings, initiated billing statements and managed firm administrative matters.
- Developed positive working relationship with courts, clients, law enforcement members and attorneys.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
Administrative Legal Assistant
Cottis Law Firm, Caves Professional Centre
01.2018 - 07.2020
- Responsible for managing and distributing information within an office
- Duties: - -Answering phone calls -Taking memos and maintaining files -Sending and receiving correspondence -Greeting clients and customers -Providing support to our managers and employees -Assisting in daily office needs and managing our company’s general administrative activities.
Receptionist
Bahamas Bone & Joint Centre
12.2015 - 10.2017
- Receive and greet patients, answer telephone calls and arrange appointments
- Welcomed and greeted all patients and visitors, in person and over the phone
- Answered the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
- Kept the reception area clean and organized
- Registered new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
- Facilitated patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
- Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment
SALES ASSOCIATE
Hillside Investments
08.2013 - 11.2015
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Processed product returns and assisted customers with other selections.
- Provided positive first impressions to welcome existing, new and potential customers.
Education
BJC'S - Mathematics, English,
CHARLES W. SAUNDERS HIGH SCHOOL
2008
BJCSE - Mathematics, English Language, Religious Knowledge
TEMPLE CHRISTIAN HIGH SCHOOL
2010
Skills
- Dependable and Responsible
- Flexible and Adaptable
- Multitasking Abilities
- Critical Thinking
- Complex Problem Solving
- Decision Making
- Planning and Coordination
- Good Telephone Etiquette
Timeline
Guest Service Manager
Dolphin Cay Atlantis
06.2023 - Current
Legal Assistant
Kelphene Cunningham & Company
09.2021 - 04.2023
Administrative Legal Assistant
Cottis Law Firm, Caves Professional Centre
01.2018 - 07.2020
Receptionist
Bahamas Bone & Joint Centre
12.2015 - 10.2017
SALES ASSOCIATE
Hillside Investments
08.2013 - 11.2015
BJC'S - Mathematics, English,
CHARLES W. SAUNDERS HIGH SCHOOL
BJCSE - Mathematics, English Language, Religious Knowledge
TEMPLE CHRISTIAN HIGH SCHOOL
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