Madhav Prasad Lamichhane
Chitwan
Summary
Seasoned hospitality professional with over 15 years of experience in luxury hotels and restaurants in Qatar and the UAE. Expertise in food and beverage operations, guest relations, team supervision, and upselling strategies, consistently maintaining high service standards. Committed to enhancing guest experiences and driving team performance in fast-paced environments.
Overview
4
4
Languages
1
1
Certification
14
14
years of professional experience
Work History
Supervisor
The Ned Hotel
Doha, Qatar
11.2022 - 03.2026
- Supervise daily restaurant operations while ensuring exceptional guest service.
- Ensure high levels of customer satisfaction and service quality.
- Coordinated preparation of condiments and accompaniments to enhance operational efficiency.
- Support sales growth through effective upselling techniques.
- Supported sales growth through targeted upselling techniques to increase average check size.
- Handle guest orders accurately using POS systems.
- Resolved guest complaints to maintain high satisfaction levels and foster repeat business.
- Monitor inventory levels and coordinate replenishment when required.
- Handle billing procedures, cash transactions, and card payments.
Supervisor
Sikka Café by Meraas Holding
Dubai, UAE
11.2016 - 03.2021
- Managed daily restaurant operations and supervised service staff.
- Facilitated team briefings to promote staff punctuality and accountability.
- Addressed customer concerns and maintained guest satisfaction.
- Provided menu recommendations and took orders to enhance guest dining experience.
- Coordinated with management to improve service efficiency.
- Assisted guests with menu recommendations and order taking.
- Operated POS systems efficiently and accurately.
- Collaborated with management to enhance service efficiency and workflow.
Waiter
Sheraton
Dubai
12.2011 - 11.2013
Education
School Leaving Certificate - Economy
Ministry of Education, Government of Nepal
Nepal01-2000
Skills
- Restaurant Supervision
- Food & Beverage Operations
- POS System Operations
- Sales techniques
- Cash Handling & Billing
- Guest relations
- Guest relations
- Team Leadership & Coordination
- Attention to Detail
- Time Management
- Interpersonal communication
- Hospitality & Customer Service
Languages
English
Hindi
Nepali
Basic Arabic
Certification
- Food & Beverage Production Training – Standard Hotel Training Institute (CTEVT) | January 2005 – July 2005
- Food & Beverage Service Training – Kalika College of Technology (CTEVT)
- Person-In-Charge Level 3 Training Program – Dubai Municipality
- Level 3 Food Allergen Training Program
- Basic First Aid Training Program – Dubai Municipality
ADDITIONAL EXPERIENCE
- Captain Waiter
- Monte Carlo Restaurant – Dubai Marina, UAE
- November 2013 – September 2016
Section name
- Waiter
- Holiday Beach Motel – Fujairah, UAE
- July 2009 – April 2011
DECLARATION
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief. Madhav Prasad Lamichhane
Timeline
Supervisor
The Ned Hotel
11.2022 - 03.2026
Supervisor
Sikka Café by Meraas Holding
11.2016 - 03.2021
Waiter
Sheraton
12.2011 - 11.2013
School Leaving Certificate - Economy
Ministry of Education, Government of Nepal