Mani Ratna Maharjan
Lalitpur
Summary
Senior Technology Specialist with expertise in IT infrastructure management and technical support. Proven track record in analyzing system performance and implementing strategies that enhance operational efficiency and security.
Overview
15
15
years of professional experience
4
4
Certifications
Work History
Senior Technology Specialist
CloudFactory
Lalitpur
05.2015 - 02.2025
- Configured wide area network (WAN) and local area network (LAN) routers for optimal connectivity.
- Conducted routine maintenance checks on all computer systems to ensure peak performance.
- Analyzed existing networks for vulnerabilities that could jeopardize security protocols.
- Developed and implemented IT strategies to maintain secure, up-to-date technology infrastructure.
- Provided technical support for hardware, software, network systems, and applications to staff.
- Assisted in creating disaster recovery plans to reduce downtime during emergencies.
- Implemented best practices for data storage solutions, including cloud computing and virtualization.
- Developed cloud-based solutions to enhance operational efficiency at CloudFactory.
- Analyzed system performance and provided recommendations for improvements.
- Collaborated with cross-functional teams to implement technology-driven projects.
Senior Technical Officer
SkyNepal Pvt. Ltd.
Kathmandu
10.2009 - 05.2015
- Provided technical support for software and hardware issues across various systems.
- Diagnosed and resolved complex customer inquiries using troubleshooting techniques.
- Trained junior staff on best practices in technical support and customer service skills.
- Conducted product demonstrations to educate customers on new features and functionalities.
- Analyzed system performance logs to detect potential issues before they arise.
- Troubleshot hardware and software issues for customers remotely.
- Identified areas of improvement in existing IT infrastructure and proposed solutions accordingly.
- Provided technical support to customers through phone, email and online chat.
- Answered queries related to products, services and software applications.
- Provided guidance to junior team members when needed.
- Investigated complex technical problems reported by customers.
- Conducted regular maintenance checks on servers, routers, firewalls, switches.
- Assisted in the installation of new hardware and software systems on clients' computers.
- Resolved network connectivity problems for users over the telephone or via remote access tools.
Education
Bachelor of Business Studies - Financial Management, Accounting
Namuna Machhindra Collage
Lalitpur, Lagenkhel09-2005
Skills
- Network configuration and administration
- Vulnerability analysis and management
- Cloud solutions and virtualization
- Disaster recovery planning
- Data storage optimization
- Technical support and troubleshooting
- Cross-functional collaboration
- IT service management and delivery
Languages
English
Upper Intermediate (B2)
B2
Nepal Bhasa
Native
Native
Nepali
Proficient (C2)
C2
Certification
ITIL Foundation in IT Service Management - AXELOS Global Best Practice - GR671155948MM
Timeline
Senior Technology Specialist
CloudFactory
05.2015 - 02.2025
Senior Technical Officer
SkyNepal Pvt. Ltd.
10.2009 - 05.2015
Bachelor of Business Studies - Financial Management, Accounting
Namuna Machhindra Collage