Manish Nepal
Kathmandu,Nepal
Summary
Performance-driven team Manager and manager drives consistent growth with strategic operations management. Trains and mentors management team and recruits top associates to deliver award-winning service. Knowledge of inventory management and merchandising practices and Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
8
8
years of professional experience
Work History
Store manager
Manly Flower boys
Manly, Sydney
02.2023 - 10.2023
- Identified opportunities for cost savings through waste reduction initiatives.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Monitored inventory levels and placed orders to restock shelves.
- Monitored employee performance and identified performance gaps for corrective action.
Assistant Store Manager
Nature spot
Rozelle, Sydney
10.2020 - 01.2023
- Implemented successful business strategies to increase revenue and target new markets.
- Structured HR consulting services to support clients during organizational developments and changes.
- Organized weekly meetings with department heads to review progress on key objectives.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Customer Service Supervisor
Woolworths Group Limited
Mona Vale, Australia
02.2017 - 10.2022
- Maintained customer satisfaction by handling complex escalated customer concerns
- Achieved company customer service objectives through proper alignment of department policies with stated targets
- Enhanced customer experiences with improved team workflows and more effective solutions for common problems
- Directed team of customer service professionals, monitored work quality and motivated performance to meet strict targets
- Evaluated employee job performance and motivated staff to improve productivity.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Answered phone calls and responded to questions and concerns.
Crew trainer
McDonald's
Sydney Airport, Australia
02.2016 - 02.2017
Education
Diploma - Accounting
Holmes Institute
10.2021
High School Diploma - Hospitality
Premiere International College
01.2015
Skills
- POS Systems
- Word Processing
- Microsoft Office
- Rostering and scheduling
- Hiring and training
- Advance Computer knowledge
- Face to face customer dealing
- Employee schedule management
Timeline
Store manager
Manly Flower boys
02.2023 - 10.2023
Assistant Store Manager
Nature spot
10.2020 - 01.2023
Customer Service Supervisor
Woolworths Group Limited
02.2017 - 10.2022
Crew trainer
McDonald's
02.2016 - 02.2017
Diploma - Accounting
Holmes Institute
High School Diploma - Hospitality
Premiere International College
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